Comments on: Delta Makes Me Smile http://www.marketingwithmeaning.com/2008/08/01/delta-makes-me-smile/ The New Imperative to Add Value to Customers' Lives Thu, 21 Jul 2011 00:20:59 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Bob http://www.marketingwithmeaning.com/2008/08/01/delta-makes-me-smile/comment-page-1/#comment-57 Bob Sat, 02 Aug 2008 12:20:03 +0000 http://www.marketingwithmeaning.com/?p=96#comment-57 Great link and point, Adam. I would say that the bar is pretty low with airlines. This Delta story could and does happen at any other airline. I think Jaffe would be in trouble if he boycotted Delta, as with his job he might not have any better alternatives. That said, he has quite a story and reader base - so if he can't get retribution there's a real problem. Great link and point, Adam. I would say that the bar is pretty low with airlines. This Delta story could and does happen at any other airline. I think Jaffe would be in trouble if he boycotted Delta, as with his job he might not have any better alternatives. That said, he has quite a story and reader base – so if he can’t get retribution there’s a real problem.

]]> By: Adam Kmiec http://www.marketingwithmeaning.com/2008/08/01/delta-makes-me-smile/comment-page-1/#comment-56 Adam Kmiec Fri, 01 Aug 2008 21:24:32 +0000 http://www.marketingwithmeaning.com/?p=96#comment-56 Bob Interesting thoughts when you consider Joseph Jaffe's situation with Delta http://www.jaffejuice.com/2008/06/delta-skelter.html Just goes to show you that customer service is a 1 person interaction and can change on a case by case basis :) Adam Bob

Interesting thoughts when you consider Joseph Jaffe’s situation with Delta http://www.jaffejuice.com/2008/06/delta-skelter.html

Just goes to show you that customer service is a 1 person interaction and can change on a case by case basis :)

Adam

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