Archive for April, 2009

Local Nature Center Enlists Kids’ Help

Monday, April 6th, 2009

One of the things I love to do is prove to people that Marketing with Meaning is not limited solely to big brands with million-dollar budgets. It can be something that helps small businesses and even not-for-profits succeed in driving customer engagement and loyalty. Recently I witnessed an example of a small not-for-profit that is doing something unique and meaningful, and if this organization can do it, surely the big brands can get onboard.

The letter above from the nearby Cincinnati Nature Center arrived in our mail. On one side was a note addressed to my 8-year-old daughter, Grace, inviting her to attend a meeting to give her ideas for a natural playscape that will be created in the year ahead. On the back was a letter to parents that describes the natural playscape initiative and the purpose of the children’s involvement. This is the kind of direct mail that stands out in a sea of junk.

Of course Grace was thrilled, and at the dinner table that night she started coming up with ideas. She’s quite the “nature child”—reading books about plants and animals continuously and never being afraid to pick up bugs. Last year when a bee stung her, Grace ignored the pain and carefully helped the bee remove the stinger from her hand, knowing that if the stinger comes off, a bee will soon die.

Overall, this is a brilliant example of meaningful marketing: By enrolling the target audience (here, both parents and kids) into the process of building the “product,” people feel a deep, personal connection to the Cincinnati Nature Center. Whatever comes out of this session, everyone who is involved will feel a sense of ownership that lasts a very long time. The result is more visits, more word of mouth, and more donations of money and time when the requests come.

So why isn’t your brand building customer feedback into the product development process? No, I don’t mean traditional closed-door research in focus groups and surveys. I mean enrolling brand fans and openly asking them for advice and ideas. To paraphrase a few people, “Research is the new marketing”—as a call for input in a direct, public way can help brands gain valuable input while winning customers for life. Examples in the “big brand” world include the My Starbucks Idea program and the beta test of the video game Call of Duty 4.

I actually do know why your brand isn’t openly asking for input in the development stage; you’re worried about whether or not you can change to what they ask, your R&D team thinks it knows better, you fear that the competition will see what you’re doing and adjust accordingly, and you don’t know how to set up such a system. All are rational arguments, but the time has come to start breaking some of these rules. Today’s consumer knows better than you, and she expects to be involved in the brands that she loves best.

Book Review: The Brand Bubble

Friday, April 3rd, 2009

As I’m sweating the final details to prepare for a launch of our book this fall, probably the last thing I should be doing is reading other authors’ books right now. But after meeting John Gerzema, co-author of The Brand Bubble and Chief Insights Officer of Young & Rubicam, I felt compelled to find the time. One benefit of being on airplanes a lot lately is that there’s no shortage of time for catching up on my reading. In this case I was rewarded richly with a killer book that dovetails nicely with our Marketing with Meaning concept.

Like any compelling story, The Brand Bubble begins by scaring the hell out of the reader. In trolling through historic BrandAsset Valuator information, which tracks consumer opinion on thousands of brands, the authors found that nearly every major brand has seen declining equity value in recent years. They pair this with data that suggests people are much less brand loyal and are more indifferent to advertising than ever before. But what’s even scarier is that the valuations of brands in stock price have steadily increased (even allowing for the recent nosedive in stocks). Hence, the “brand bubble” is the next to pop.

Through the rest of the book, Gerzema and Ed Lebar focus on an analysis of the handful of brands in their database that are growing brand value today. The key factor that winners share is energy; in the brand sense, energy is “the consumer perception of motion and direction in a brand.” And just as a shark must keep swimming to stay alive, brands must keep moving forward to maintain their energy and strength.

These brands create a constant sense of interest and excitement. Consumers sense they move faster, see farther, and are highly experiential and more responsive to their future needs. In terms of our correlations, we saw a definite pattern: the more energy a brand has, the greater the consideration, loyalty, elasticity, pricing power, and brand value (as a percentage of firm value) it commands. This unique measure establishes a direct link between brand momentum and creativity, financial earnings, and stock performance.”

Using the BrandAsset Valuator as a guide, the authors walk the reader through examples of these high-energy brands (such as Lego, IKEA, Virgin, and Whole Foods) and share the keys to success in bringing forward momentum to your brand.

Overall, I found The Brand Bubble to be one of the smartest business books I have read in some time. It is intellectually challenging without being wonky. It hits on very big points but remembers to bring things down to the level of a brand manager trying to deliver his cases each week. I believe any marketer of big brands must read this book and get her entire team to do so as well.

I also was happy to see clear consistency with the direction of Marketing with Meaning. This book does a lot to promote the idea of “purpose brands”: Decide what higher-level goal or reason for existence that your brand has, and then choose marketing accordingly. Once your brand has dedicated itself to a purpose, the next step is to create meaningful marketing that delivers on that purpose.

So order The Brand Bubble today and buy copies for your entire team. It’s great reading to prepare you for our book launch in the fall.

A Tanning Company That Stands Out

Wednesday, April 1st, 2009

Last weekend when I was at the iMedia Breakthrough Summit in Fort Myers, Florida, I enjoyed a nice break from the cold Cincinnati winter. While I didn’t have much free time to hit the beach, it was nice to have the warm sun hitting my face for the first time in months. A reader from Canada wrote me recently to share a story of how two companies paired up to extend his Florida vacation, and it makes for an interesting Marketing with Meaning case.

Johnny (I’ll let him identify himself in the comments if he likes) lives in Winnipeg, Canada, which is also known as “Winterpeg” for the notoriously cold weather each season. He took a vacation to Mazatlan, Mexico, on Skyservice Airlines to escape the cold for at least a few days. On the return flight, where sad fellow travelers prepared to snap back into a cold reality, Johnny found his tray table decorated with an advertisement for Fabutan, a chain of 151 tanning centers located throughout Canada. He first thought, “Great, more interruptive marketing,” but then read on the advertisement that a flight attendant would come around and offer 75 minutes of free tanning so that people could “extend their vacation.”

Just as expected a few minutes later, there was an announcement that flight attendants would be passing out the free tanning vouchers. Everyone seated around Johnny was excitedly talking about the offer and grabbed the vouchers that were offered.

Johnny sent me this story and asked if it was meaningful marketing. Overall I would say it fits pretty well. It was relevant, coming when the entire flight of people is returning to the real (cold) world but wants to keep their tans and good spirits. The 75-free-minutes offer is clearly marketing that itself adds value, falling into the “free sample” camp. The tray ad and intercom announcement are a bit interruptive, so points off there. But people talking excitedly around Johnny is more evidence of meaningful marketing. Leaving discussions about the safety of tanning aside, this is a very smart way for a tanning company to target perfectly and drive visits.

Thanks to Johnny for sending in this story. I think it goes to show that once you have meaningful marketing on the brain, you begin to notice both good and bad examples more clearly. Please keep sending the stories!