http://www.marketingwithmeaning.com/2009/07/17/how-the-starwood-iphone-app-pressures-delta/ The New Imperative to Add Value to Customers' Lives Thu, 21 Jul 2011 00:20:59 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.marketingwithmeaning.com/2009/07/17/how-the-starwood-iphone-app-pressures-delta/comment-page-1/#comment-555 David Simpson Mon, 07 Sep 2009 22:12:40 +0000 http://www.marketingwithmeaning.com/?p=322#comment-555 I totally agree with customer loyalty. I give greater loyalty to companies who show me that they appreciate my business. Currently I'm working on certification training for IT with PrepLogic (http://www.PrepLogic.com). They have a great online customer service ticket system where they update you frequently on any issues you have. I like the service. I totally agree with customer loyalty. I give greater loyalty to companies who show me that they appreciate my business. Currently I’m working on certification training for IT with PrepLogic (http://www.PrepLogic.com). They have a great online customer service ticket system where they update you frequently on any issues you have. I like the service.

]]> http://www.marketingwithmeaning.com/2009/07/17/how-the-starwood-iphone-app-pressures-delta/comment-page-1/#comment-361 Luis Mtz Funes Fri, 17 Jul 2009 20:36:27 +0000 http://www.marketingwithmeaning.com/?p=322#comment-361 Hi, I'm from Mexico, totally agree with this pressure idea. It's only logical that any company must be able to leverage technology in almost the same way as other companies with no regards to industry. I could complain for example of bad Customer Service from airline Mexicana frequent flyer program which emailed me my account status every month, but when my account and miles were deleted because of inactivity on my behald.. i was not warned or even noticed. discover it when i tried to input some miles into the program! I expected them to have the same logical and obvious service that any other company has of notifying you about the problem with my account. even more because they already had my email and used it for other purposes regularly! This failure to give a good CS using their own tools and obvios CS level given by other companies made me quite the program altogether instead of begging to them to reactivate me. In CS service you must be at the level of the best benchmark IN THE WORLD regardless of industry. SO TRUE! Hi, I’m from Mexico, totally agree with this pressure idea. It’s only logical that any company must be able to leverage technology in almost the same way as other companies with no regards to industry.
I could complain for example of bad Customer Service from airline Mexicana frequent flyer program which emailed me my account status every month, but when my account and miles were deleted because of inactivity on my behald.. i was not warned or even noticed. discover it when i tried to input some miles into the program! I expected them to have the same logical and obvious service that any other company has of notifying you about the problem with my account. even more because they already had my email and used it for other purposes regularly!
This failure to give a good CS using their own tools and obvios CS level given by other companies made me quite the program altogether instead of begging to them to reactivate me.
In CS service you must be at the level of the best benchmark IN THE WORLD regardless of industry. SO TRUE!

]]> http://www.marketingwithmeaning.com/2009/07/17/how-the-starwood-iphone-app-pressures-delta/comment-page-1/#comment-360 RandyLimes Fri, 17 Jul 2009 14:47:16 +0000 http://www.marketingwithmeaning.com/?p=322#comment-360 Bob - Just YESTERDAY I received an email from Delta that the SkyMiles program has launched an RSS FEED! Seems like Delta is behind the times... maybe we can expect their app in 2012? ;-) Bob – Just YESTERDAY I received an email from Delta that the SkyMiles program has launched an RSS FEED! Seems like Delta is behind the times… maybe we can expect their app in 2012?

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