Archive for October, 2009

BlackBerry Loves U2: Who Cares?

Wednesday, October 28th, 2009

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Over the weekend my wife and I took a break from everyday life to head out to Las Vegas for a long weekend featuring the U2 concert on Friday night. Your dedicated blogger took the opportunity to spend a little time sampling BlackBerry’s enormous sponsorship of the band’s 360 Tour, and what I found is Marketing Without Meaning.

By now you have probably seen BlackBerry’s splashy, sexy TV commercials featuring U2 and the tagline “BlackBerry Loves U2.” The concert arena in Las Vegas had plenty of banners put up (like the above) announcing the brand’s love for the band. BlackBerry reportedly paid up to $150 million for the rights to love U2 in public and brag about it in a massive advertising campaign. Here’s the thing: Who cares if BlackBerry loves U2?

For one thing, let’s take a step back and think about how the tables have completely turned in the sponsorship world. Today, celebrities are in so much demand by desperate brands that they don’t even have to really support the products that pay them! It’s not “U2 loves BlackBerry,” but the other way around. Heck, I love U2 and I didn’t have to pay anything more than $200 for a concert ticket. This reminds me of a raft of other examples that I wrote about a few months ago; for example, the AT&T commercials with TOMS Shoes in which the guy from TOMS never once praises or mentions AT&T.

There are also lots of issues around BlackBerry trying to gain popular acceptance and credibility with a wider audience by borrowing interest. Slate magazine does a great job of hacking away at the brand’s strategy, suggesting that it’s much better off sticking to its positioning as a more serious business tool, rather than trying to become as cool as Apple.

BlackBerry did create one piece of meaningful marketing as part of its U2 tie-in: The U2 Mobile Album, an app for BlackBerry only that includes music, videos, news, and a way to see where other app users are at a concert. It’s interesting but not exactly a news-maker. I believe that it was a mistake to not create the app for the iPhone platform as well as its own. It might seem odd to do something for competing phone owners, but by doing this BlackBerry could show iPhone users that it has cool apps, too, and win over some who are tired of AT&T’s poor service, for example.

It looks like a big waste of money, and the early results suggest this is in fact the case. In parent company Research In Motion’s 2nd quarter financial report in September, sales came in weaker than expected and the company might now have to cut prices.

So now that we’ve established that BlackBerry is pursuing a meaningless path, let’s turn the tables and examine how U2 is fairing from the deal. Financially it’s difficult to argue that this was anything less than genius in the short term. The band pocketed many millions in sponsorship dollars and every ad featuring the band was more free marketing for its music and concerts.

But many seem to believe that U2 is taking a brand equity hit from “selling out” to a brand that doesn’t build the U2 equity. Most of the doubts and complaints come from the band’s technology partnership switch from Apple to BlackBerry. The Apple tie-ins, which helped in the launch of the iPod, felt good on all sides: a great, creative band and a great, creative brand to match. The co-branded U2 iPod was a coup, and Steve Jobs and Bono are buddies; it was a great match. But by switching to BlackBerry, a brand most popular with financial types, felt like U2 was just selling out to the new highest bidder. The lack of anything very interesting and positive for the U2 fans from BlackBerry makes this connection even weaker.

That said, band brand fans are pretty forgiving, and the incredible music and history of the group will likely overcome any short-term dint from this tie-in. I will conclude by adding that I enjoyed how U2 allowed its concert fans to take unlimited pictures, video, and audio of the show. Last year I went to a Bruce Springsteen concert in Cincinnati and the bouncers were pulling camera phones out of people’s hands like they used to pull lit joints away years ago. I’m not sure if this was an official U2 acceptance policy or if we’ve reached a point in society that you just cannot prevent people from pulling out their phones. Either way, it gave me and the other 40,000-plus fans a chance to take away a few visual memories to share with friends.

UPDATE: Over Halloween weekend I turned on my TiVo and saw that I could watch the band’s Rose Bowl show, which took place a few days after the Vegas one.  After walking my kids around the neighborhood for trick-or-treating I settled in and watched this entire show for free on my TiVo thanks to YouTube and U2.  Very, very cool!  And many other people found it cool, too, as there were as many as 10 million streams of the concert on YouTube as of October 29.  If this were a TV show, it would have been a top 8 rated program in terms of number of viewers.

In that spirit, check out a few photos that I snapped (with my iPhone) during the show, including one of my wife and me having a blast. Thanks, U2.

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How Brands Can Partner to Add More Value

Monday, October 26th, 2009

entrepreneur article 2

Today I want to share the second of two articles that I was asked to write for Entrepreneur magazine. In the first article from a few weeks ago, I explained the Marketing with Meaning concept to the small-business audience.

In this piece, I write about how two brands or businesses can partner up to do more meaningful marketing for their combined audiences. Joint marketing between brands can also reduce costs for both sides, allow for brands to gain the direct attention of new customers, and increase the chance to stand out in a very crowded marketplace.

Although I am writing for the small-business audience in this article, it’s a concept that any business can benefit from today. This is a topic that I also blow out more in my book, and you can check out the article here.

Pepsi Cuts All Ad Spending: Consider the Possibilities

Friday, October 23rd, 2009

Onion Pepsi

A few weeks ago, one of the most re-tweeted links among us marketing geeks was The Onion’s article claiming “Pepsi to Cease Advertising.” The article is a classic, hilarious piece from the online newspaper equivalent of The Daily Show or The Colbert Report, and many of us had a short chuckle and went back to work. But on second thought, maybe this article isn’t so crazy after all….

This week I got to spend some time with Frederic Colas, Chief Strategic Officer for giant European digital agency, FullSIX. We both are former P&G guys who left to take similar roles in digital agencies. We were talking about our concept of Marketing with Meaning, and Frederic brought up this Onion article as something that was suggesting what meaningful marketing is all about: dumping the traditional, interruptive model  and moving all funds to something that consumers actually care about. As Frederic wisely said, “Any good satire has a kernel of truth and believability.”

So what if Pepsi started from scratch on its marketing budget and adopted an entirely new approach? What if it decided that the purpose of its marketing was not to simply remind people that the brand exists, is refreshing, and is something that celebrities love to (get paid to) drink?

What if, instead, the brand chose to put its marketing dollars into something that its consumers choose to engage with, and marketing that itself adds value to people’s lives? Imagine what the company could do to inject joy into people’s lives through marketing, rather than mentally brainwashing them into thinking that a sip of Pepsi will produce said joy. By creating real joy, Pepsi has a much better chance of earning loyalty beyond reason for life. As for where to put these dollars, I envision everything from social gaming to enormous global cause projects.

Pepsi certainly could use something different. Revenue for PepsiCo fell by 1.5% in the most recent quarter, which was worse than analysts expected. Brands such as Gatorade have struggled as the old model of catchy ad campaigns have failed in this new economy with this new consumer. On the other hand, the beverage unit could learn and embed lessons that are coming from its Frito-Lay division, where brands such as Doritos and SunChips are experiencing sales growth and tighter consumer bonds through meaningful marketing.

I wonder what the conversations were in the halls of PepsiCo when this article made the rounds through email. If even a handful of its marketers paused to consider this article as a possibility, then the seeds of revolution might have been sown.

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Consumers Rejecting Targeted Ads

Wednesday, October 21st, 2009

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One of the promises of digital marketing that has kept our industry excited and optimistic for the past 10-plus years has been the opportunity to learn about individual consumers and serve them relevant advertisements. The hypothesis is that more relevant interruptions will be more engaging, incite positive action, and reduce waste. Aside from behavioral targeting, which uses cookies to help websites personalize banner ads for individual site visitors, social-media services such as Facebook have promised to open up further opportunities by reading into what people are posting about themselves. Even cable companies are experimenting with personally addressable TV commercials.

But despite all of the hope and hype, targeted ads have not become the revolution that we digital marketers have longed for. Not only are people ignoring highly targeted ads just as much as they do all other banners, but new research suggests that many consumers are outright rejecting the idea of personalized marketing.

I’m a few weeks late in catching the results of a new survey by professors at the University of Pennsylvania and the University of California, Berkeley in which represents one of the first pieces of research not done by digital marketers (who have an understandable bias). In their telephone survey of 1,000 adults nationwide, they asked: Do you want websites you visit to show you ads, discounts, or news tailored to your interests? Before getting to the results, let me first say that this is an excellent way to word the question. It does not introduce the idea of cookies or other privacy third-rails. If anything, this question format seems to emphasize the positive aspects of advertising and content targeting.

Even as a hardened digital marketer I was surprised at the results: 67% of Americans do not want advertisements that are tailored to their interests. A further 51% reject personalized discounts and 58% don’t even want tailored news. Again, this is without seeding survey respondents with doubt and questions about how their personal information is captured and turned into tailored ads. This is a very, very bad sign for the digital advertising industry and website content creators.

What’s worse, when the researchers started describing how their information was tracked, even more people rejected the idea of personalization. From The New York Times:

“The respondents’ aversion to tailored ads increased once they learned about targeting methods. In addition to the original 66 percent that said tailored ads were ‘not O.K.,’ an additional 7 percent said such ads were not O.K. when they were tracked on the site. An additional 18 percent said it was not O.K. when they were tracked via other Web sites, and an additional 20 percent said it was not O.K. when they were tracked offline.”

Some believe that this data has little impact on the industry; sure, people will always say that they hate advertising, they say. Others add that people will protest ads until they learn that it’s the only way they will get free content. The problem is that the government is getting very close to stepping in and regulating targeted advertising. David Vladeck, the new head of the Bureau of Consumer Protection at the Federal Trade Commission, has promised to look closely at such online ad targeting, and has already publicly called some tactics “Orwellian.”

Here’s the problem for marketers: No one is going to stand up and tell the FTC to back off us. We advertisers as an industry have punished consumers for years with meaningless messages pressed against their eyeballs by the thousands each day. Because we can, we have hit them with ads everywhere from their email inboxes to elevators and gas pumps. Our level of society respect lies with used-car salesmen. Who is going to protest in favor of more advertising, even when we threaten that we’ll take away our free content?

With data like this study, Vladeck and the FTC essentially have a mandate to act against personalized targeting. It gives them impartial proof that the people don’t value personalized offers, and their job is to, well, do what the people want. Lawmakers and the FTC can also recall how the National Do Not Call Registry unanimously sailed through Congress and home phone numbers have been registered by more than 70% of Americans. The Direct Marketing PACs could do nothing to stop that legislation and there is little hope that we can stop this, either.

Look, I’m an executive at a digital marketing agency and I will feel the pain like anyone else in this business if this legislation goes through. But I also realize that you can’t force people to view or accept your advertising. This is why I am so passionate about the concept of Marketing with Meaning. I fundamentally believe that the only thing we can do to survive in this business is to create marketing that people choose to engage with and advertising that adds value to people’s lives.

So, people don’t like and genuinely fear personalized advertising. I take that as a sign that we’ve got move on to something that they do value. That is why I believe in creating content that people choose to view, read, or listen to. That is why I believe the future of digital, and marketing overall, lies much more in creating services and positive social movements. So while my company and I still make a lot of banner ads, we are also driving ourselves and our clients to create more meaningful marketing.

Isn’t it time we as an industry stop trying to fight against public opinion and do everything we can to make the public embrace our brands?

How Fixodent Found an Insight to Add Value

Monday, October 19th, 2009

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Many brands offer products that can ladder up to a higher-level benefit. A good online banking service can make people feel more confident about their financial choices. A reliable, comfortable diaper for babies helps new mothers feel that they are doing the right thing for their newborns. Really good food and service at a fine restaurant can kindle romance (and maybe another newborn). These are the “higher-level benefits” that many of our brands aspire to reach, and we can only hope to reach them by understanding how our products and marketing fit into the overall experience of people’s lives.

One of the best illustrations of this comes from my team on the Fixodent brand, which just launched an impressive new meaningful marketing program. I know, I know: The denture-adhesive category probably doesn’t seem like it would offer the richest source of new insights, but it is a great example of how by starting from scratch and really getting inside our consumer’s mind (and life), we were able to uncover now-obvious insights that inspired a new, meaningful marketing approach.

Most of you probably picture denture wearers as a fit, smiling, well-dressed, gray-haired couple roaming a beach with a golden Labrador retriever; after all, that’s the message we’ve been served by advertisers for decades. Because our business objective was to win over new buyers, and, by helping them early in the process, win their loyalty for life, we felt we needed to test this cliché and make sure that’s who we were really talking to—and revisit what more we might do for denture wearers.

We began by conducting new research that focused on people who had recently gone through the process of being fitted for their first pair of dentures. From our first consumer interview, we were stunned to learn that the dental surgery and denture-fitting process are, in fact, very frightening, and that our target audience was quite different from whom we had imagined. Despite improvements in cleaning products and dentistry, and fluoride in water, some people are losing the majority of their teeth by age 35; they are often completely unprepared to deal with the reality of dentures and—whether age 35 or 65—feel a great deal of embarrassment about it. Many, in fact, suffer in silence with tooth pain for some time, lacking the funds to undergo measures that can correct problems before it is too late. When lower-income people are eventually forced to visit a dentist, often due to excruciating pain, many are sent to a “chop shop” where their full set of teeth is pulled and dentures are fitted in a matter of hours (a process that really should happen over a few weeks for the least amount of suffering and the best fit). Unfortunately, some dentists at the bottom of the market see the denture wearer as “the end of the line”—a customer who will never return—so the level of education and service tends to be basic, at best.

Even after people are fitted with dentures, they frequently feel ongoing shame and embarrassment. One woman in our research said that she had never let her husband of 40 years see her without her dentures on. Another sad fact that we learned from denture wearers is that they often stop smiling in photographs. This struck a personal chord with me, as I remembered that my grandfather, who wore dentures, always spurned the camera for this reason.

Through our research process, we narrowed our focus to a single, invaluable insight: Denture wearers feel like they have nowhere to turn for help and advice in this embarrassing and painful experience. We saw opportunities to be a reliable source of information that could be accessed without embarrassment, a place where they could learn about everything from preparing for oral surgery to handling the discomfort afterward. And we saw a crystal-clear opportunity for the Fixodent brand to present this solution—to add value through its marketing.

The result of this insight is Denture Living, an online resource for new denture wearers that provides specific information for visitors depending on where they are in the denture-wearing process (pre-wearers, new wearers, and experienced wearers). Helpful features include a guide to prepare visitors for discussions with their dentists, and a calendar that annotates just what new wearers might experience during their first month.

Denture Living also includes real stories from real people who have gone through the process, and offers a message board where visitors can ask questions, including ones that they are too ashamed to ask elsewhere. After only a few weeks, we are already seeing some intensely personal stories being shared in these boards. Information for friends and family is also provided, so that they can be informed and lend their support.

The site puts a priority on information and solutions, while clearly presenting Fixodent as the trusted source of the guidance. In addition to making a positive brand association for the new denture wearer, the site provides a platform for product news and promotions. Instead of simple beach scenes of smiling 60-somethings, the Fixodent brand is bringing real solutions to people who need the help the most. And let’s face it: If a denture-adhesive brand can uncover applicable insights, any brand can.

I am extremely proud of this work by our agency and client team. Congrats on a very meaningful marketing program, gang!

ABC News NOW Features Marketing with Meaning

Friday, October 16th, 2009

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Last Friday I had a spur of the moment opportunity to be interviewed by ABC News NOW for a segment promoting my book, The Next Evolution of Marketing: Connect with Your Customers by Marketing with Meaning. I believe it aired live on some ABC stations, and of course the video segment is available online at ABCNews.com.

I’m pretty happy with how the interview turned out. (My wife says I need to smile more.) I got to hit most of the key points I hoped to, and was able to pull out a wide range of examples. I have to say that the experience of interviewing via satellite like this was very odd. I was basically sitting in a dark, empty studio in Cincinnati, staring at a TV camera lens and listening to an audio feed of the ABC News show in my ear. You have to make it look like you’re in the middle of a real, face-to-face conversation but it couldn’t be further from that. Anyway, check out the video by clicking here and let me know what you think!

Estee Lauder Makes Social Media More Meaningful

Wednesday, October 14th, 2009

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If Twitter had a dollar for every brand marketer who said “I need a social-media strategy” in the last year, then it might just have a business model worthy of its multi-billion-dollar valuation by now. But seriously, every time there is a new media option with promise for advertisers, our industry jumps to turning tactics into strategies. The reality is that very few brands have figured out social media, and I believe one of the big reasons is that they fail to think about how they can add value to customers’ existing activities. But I’m a big fan of how Estee Lauder is testing a new service aimed at bringing life to the beauty counter in a focused way.

Last week Advertising Age broke the story of how Estee Lauder is preparing to launch a promotion at cities in Southern California plus New York, Miami, and Chicago in which it will offer visitors to its cosmetics counters the chance for a free makeover, 10-day foundation supply, AND a professionally shot and retouched photo for use in online social-media profiles. The promotion will kick off on October 16 and run in select Bloomingdale’s, Macy’s, and Saks stores. Estee Lauder spokeswoman Tara Eisenberg says that it might move to more cities for a longer term if the effort is successful.

I love that the brand is testing something new to breathe new life into an age-old cosmetic-counter marketing strategy that has been in need of a face-lift for some time. Free makeovers and product samples have been a staple at these sections of the department store, but they have thus far failed to adapt to new times. By offering up these social-media profile photographs, Estee Lauder is differentiating itself from a crowded field and giving women a new reason to stop by and try something new. This also helps the brand connect with the rising younger generation of women who tend to shy away from the traditional makeup-counter experience.

I also appreciate how the brand is using this promotion to help women solve a new problem: that of the crappy profile picture. Whether they are engaged in online dating or meeting new friends through Facebook, the personal photo is now frequently the first impression you make. It’s just too important to leave to a household digital camera and a friend with a shaky hand. With this idea, Estee Lauder is helping its customers reach their higher-level goal of looking good no matter what the location or medium. It’s brilliant meaningful marketing.

One thing that I do not like is the fact that the resulting photograph comes with an Estee Lauder brand logo in the corner. This little grab for social-media advertising real estate could cost the brand any chance to make an impact. After all, who wants to show the world that their great picture is the result of an Estee Lauder marketing event? The brand’s makeup doesn’t force an Estee Lauder logo to appear on women’s faces today, so why go there in the digital realm? I am very sure that use of the photos and customer satisfaction will be much higher when women are free to use the photos logo-free. And by making women as happy as possible, the brand will end up earning strong loyalty and word of mouth.

Another thing I like about this promotion is that it is tied to existing social-media activity, rather than an attempt to create its own Facebook page or force people into an Estee Lauder Twitter feed. A few months ago I wrote about another brand that is using customers’ existing social-media tools to add value. The Museum of Modern Art (MoMA) in New York City created a smart planning tool that uses keywords from visitors’ Facebook profiles to make recommendations about which exhibits and events they might like best. Like the Estee Lauder example, MoMA is not trying to “butt into” a social network, just add value and move along.

This promotion by Estee Lauder is not a “mass” or “scale” social-media marketing strategy, but rather a way to plug smart social-media marketing into an existing, proven approach.

Bonus: The first reader who gets one of these free photographs at an Estee Lauder counter and sends it to me with permission to post it here will receive a free copy of my book!

A Meaningful Experience Through Bourbon Country

Monday, October 12th, 2009

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We’ve all seen our share of bad event sponsorships. Most of the time sponsorships just look like another paid logo on the side of a banner or are randomly mentioned by an announcer during a sporting event. Last year I wrote about one of thousands of examples—that of State Farm insurance and its sponsorship of the Major League Baseball Home Run Derby. But over the weekend I got to enjoy a very meaningful event that brought me closer to several companies and an entire state region.

Over the weekend I joined the inaugural Bourbon Chase run across the center of Kentucky. It was a 200-mile relay race with 170 12-person teams that started on Friday morning and went through the night until the finish Saturday evening. One of my friends asked to join a team with 10 strangers—all 30- and 40-something guys like me who were looking to put our running skills to the test in a fantastic challenge. The teams all begin with staggered starts that are aimed to spread out the runners and get them across the finish line in a similar window of time. Each runner took three turns of running without about 6 hours between each turn, with distance ranging from 4 to 8 miles per run. It was a fun and challenging event and I would highly recommend that anyone who can form or join a team for one of these long-distance relays to go for it.

As you can probably guess from the title, this run went through the heart of the world of bourbon and Kentucky whiskey brands. The region is home of distilleries for brands including Maker’s Mark, Jim Beam, Woodford Reserve, and Wild Turkey. And the “Bourbon Trail” is rapidly rising as a tourist destination experience. Like many wine regions around the world, the Bourbon Trail offers incredible scenery, history, education, and diverse sips of high-quality spirits.

From a marketer’s perspective, I really loved how these bourbon and whiskey brands threw themselves into the race with open arms and giving hearts. This race was the first of its kind in the area and most companies would probably be too cautious to embrace 2,000 sweaty runners coming through their distillery compounds at all hours of the day and night. But the people who work at these distilleries bought in and helped us have a wonderful time. I’ll always remember the good folks at Four Roses setting up a snack stand for us at 5 a.m., and I heard stories of the people at Woodford Reserve opening up their warehouse to shelter people who were stuck sleeping out on the grass outside. They all probably thought we were crazy, but they did their best to keep us fueled up and having fun.

Meanwhile, we had a chance to learn and sip along the way, too. I got to taste the difference between oak-aged and unaged bourbon during a Maker’s Mark tour. I learned that Four Roses bourbon combines five proprietary yeast strains with two separate mash bills to produce 10 distinct Bourbon recipes. And I got to see the Woodford Reserve “barrel run,” a kind of iron railroad track that is used to roll barrels from the distillery to the warehouse for aging. At the celebration event in Lexington Saturday night, all of the participating brands lined up to provide a free tasting for all runners.

By experiencing something about the makeup of both the bottles and people of these brands, we all enjoyed a special experience that we will remember for our lives. The running challenge, team camaraderie, beautiful countryside, and good people and brands of the Bourbon Trail will make this dark liquor an enjoyable staple for years to come. That, my friends, is how you meaningfully sponsor a sporting event.

I leave you with one picture of a teammate running through this gorgeous country near the Maker’s Mark distillery:

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More Coverage of the Book Launch

Wednesday, October 7th, 2009

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Before I get into the subject of this post, let me say a giant THANK YOU to everyone who participated in our “Hack Day” company project yesterday. I know that we got a little bit over-competitive and probably hit you with too many messages in one day, but the day was a huge success and we owe you many thanks. Next week I promise to share a full wrap-up of the event and results.

The purpose of this post is to share some of the great media coverage that The Next Evolution of Marketing is getting this week. As you can see from the list below, it is getting attention from a wide variety of sources and the response has been outstanding. Check out some of the things that have popped in just in the past 48 hours or so:

So things are off to a great start, as witnessed by the book sticking in the #2,000 ranking on Amazon, and #3 or #4 in Advertising books. My many thanks to the people above for their kind words and actions. It seems as though The Next Evolution of Marketing is well on its way!

Preparing for Our Book Launch Event

Monday, October 5th, 2009

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In a matter of hours, at 9 a.m. ET Tuesday, about 240 Bridge Worldwide employees will launch a social-media marketing experiment to support the launch of our new book, The Next Evolution of Marketing: Connect with Your Customers by Marketing with Meaning. I’m excited about the launch, and can’t wait to see what comes out of the groups’ work—and I look forward to readers’ participation and feedback.

The book officially launched on Friday, October 2, and it got off to a great start. That morning Advertising Age published an outstanding book review by Pete Blackshaw. I could not have asked for a better and compelling review of the book, and sure enough the sales lift-off was immediate. On Amazon.com, the book rose to the #1,200 seller across all books, and shot up to #2 in the Advertising category, just under The Tipping Point. McGraw-Hill emailed me soon after to let me know that they are already getting ready for a second printing. Thanks to all of you for helping me along the way and for your early book orders.

Tomorrow morning our entire company is going to try to generate some more buzz around the book by engaging in an exercise modeled after P&G’s successful “Hack Night” from back in March 2009. You might recall that the company brought together a couple hundred senior-level marketers and external digital experts for an evening to compete on teams, using social-media tools to sell the most Tide T-shirts in support of its “Loads of Hope” cause marketing program. I got to attend that event and saw it not only raise a lot of money in a few hours, but also get people to learn by working together and experimenting.

A few months ago, our President, Jay Woffington, asked me if we might do our own company-wide “Hack Night” in support of the book launch. His goal was to not only juice book sales, but to give all of our people a chance to further improve their digital sensibility by rolling up our sleeves and working together. This conversation spawned a project and a team and tomorrow’s event.

Here’s how it will work: The goal of the competition is to get as many people as possible to download the free chapter of the book.  We decided to do this because the free chapter itself is Marketing with Meaning, and it is much easier to track chapter downloads than actual book sales. We have split up the company into teams, and assigned each team a specific medium to use to market the free chapter: Facebook, Google, Twitter, LinkedIn, WPP resources, and this blog and community. The teams first met a little more than a week ago to start planning and preparing, and tomorrow at 9 a.m. they will begin their activities in earnest. We will have them each in separate War Rooms, with a live monitor feeding in the total downloads of each team. Everyone will stop working at 1 p.m. so we can go to have some fun at our annual company offsite, where we will announce the winner of the contest and present a few other awards.

Already people to seem to be having fun and are learning a lot. I don’t know much about what they have planned, though. A few teams have asked me mysterious questions, and one team dragged me into a room to film something before I left on a trip last week. “Winning” is one of the key words of our agency’s equity, so I’m sure the competition will be hot and heavy.

My only fear for the day is that the competition will drive people to do things that end up angering our carefully crafted audience. During the P&G Hack Night, one of my friends, Kevin Doohan, who knows several of the participants, wrote about how the contest felt like spamming. I have tried to reduce this risk by providing a coaching brief on how to approach people, as well as how to ask for forgiveness when you make a mistake. But I am sure that some of you might find tomorrow’s event annoying. I apologize in advance and hope that you see that our hearts are in the right place.

Although I am the author of this book and the most public voice of “Marketing with Meaning” I really believe that I am just one of many members of what can be an important movement. This idea has been driven by nearly everyone at Bridge Worldwide, readers of this blog have been incredibly supportive during the past 18 months, and now we have new tools such as our community to bring others into the cause. I am excited that our experiment tomorrow might give many more people exposure to what we’re trying to do together, and give more people the chance to be a part of driving a better future for marketing and society.