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Non-meaningful Technology Marketing

In case you haven’t noticed, there has been a rash of new marketing activity in the realm of technology brands. Maybe they’ve been gearing up for a load of holiday shopping searches, or maybe the launch of Microsoft’s Bing search engine has prompted the marketplace to action. Either way, much of it is horrible, and I feel compelled to get on my soapbox and wag a finger at some of the biggest brands in the businesses who are heaping hundreds of millions of dollars of marketing messages on our poor eyeballs.

First up is Yahoo!, which is surely at risk of feeling the sting from Bing, and continues to lose pace with the search engine champ, Google. This fall, the company decided to respond to new innovations from Bing and continued strength from Google by, you guessed it, launching a big, expensive traditional equity campaign. Take a look for yourself:

Yahoo! is in the middle of dropping $100 million on this “It’s Y!ou” global campaign. You wouldn’t know it from this one-minute commercial, but Yahoo! has added some modest changes to its website to add personalization. But it seems to be doing little so far, as its share of search was down from 18.8% in September to 18.0% in October. That’s a withering one-month change, and makes one wonder how much farther it would fall without all of the positive impacts of this ad campaign (ahem).

Then there’s eBay, a company that is now considered a “traditional digital” business. This once-hot business is flattening as consumers have grown tired of auction-based buying and eBay’s fees. Not to fear, though—a fresh campaign will do the trick, right? Here’s a look at how eBay is trying to convince shoppers that it has the “It” they are looking for:

Finally, we come to AOL. It is another once-proud company that is really on the ropes. The company is doing everything it can to add some positive buzz as it prepares to separate from Time Warner. It first hired a charismatic CEO, Tim Armstrong, from Google, who has toured the tech conferences and marketers’ boardrooms with plenty of promises of a “new AOL.” Naturally, that includes spending millions on a new logo and branding campaign. In this case, AOL found that its brand represented more than a single logo could define (that always spells trouble on the creative brief!). So it has chosen to place its brand name over dozens of other objects and photographs, as seen below. The blogosphere’s reaction is perhaps best seen in GigaOM’s article: “AOL Reveals Lame New Look & Logo.”

aolreveals

Conclusion

It pains me to see these three once-innovative brands resort to some of the most traditional, tired marketing playbook pages. They all have bought the traditional ad-agency story that all you need is a snappy look, a cool tagline (preferably with an exclamation point), and bucket-loads of money to shove your new positioning in front of eager eyeballs. Then again, all three of these brands rose to prominence during the dot-com years of the late 1990s, when billions were blown on Super Bowl ads, sock puppets, and cannon gerbils. The lesson that they missed is that great companies don’t need to tell their customers that they are great. Instead, they need to make great products and services that people love to talk about. And they need to make meaningful marketing that people love to talk about, too.

On Wednesday, I will share the latest marketing work from a truly great technology company that continues to get it.

3 Responses to “Non-meaningful Technology Marketing”

  1. Suresh Ramaswamy says:

    Bob, I look forward to the follow up post on Wednesday. I had the same thought when I saw Yahoo’s massive “You” campaign in India recently and wondering “Why”??.

    Best,

    Suresh Ramaswamy

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