As most marketing readers likely know, last week was the annual Cannes Advertising Festival in France—unarguably the world’s most prominent advertising industry get-together, where the brightest creative minds in our business gather to compare the best work over the past 12 months. Last year I got to attend for the first time (with blog posts here if you’re interested), but this year I was on vacation in Italy with my family instead of Cannes.
I missed one of the biggest moments of the history of my company, Bridge Worldwide, when our team won a Gold Cyber Lions award for the Pringles banner ad above. While “only” a banner, this remarkable little ad unit offers a great case study in meaningful marketing for both B2C and B2B.
The Consumer Story: Once You Click, You Can’t Stop
Before reading any further, go ahead and click on the banner above. A new window will open to our staging server where you can see our banner in context, just like the judges at Cannes did. Spend as much or as little time interacting with it and return here to keep reading…
…Welcome back. If you’re anything like the Cannes award judges or the thousands of other people who have viewed this ad online in the past few days, you enjoyed, too. Our team created a banner ad that makes people laugh for a few minutes, and then share it with their friends online. This happens to be a perfect fit with what the Pringles brand itself is all about: a few minutes of fun, and sharing with friends.
What I love about this ad is that it takes banner space that most people ignore or find annoying, and turns it into a fun, engaging moment of play with the brand. That five minutes of fun is rewarding for the viewer who chooses to engage with it, falling under a category of meaningful marketing that we call “Entertaining Connections.”
Aside from great data on clicks and time spent with the ad, we measure its success in the word of mouth that it is drawing. Since winning the award and posting the ad on our staging server we are seeing a steady, growing number of people discovering the ad and sharing it with their social networks. Twitter in particular is becoming the barometer of the buzz, and I’m seeing about one person per minute Twittering about the ad with 100% positive comments. Here’s a sample of some of my favorite recent comments from search.twitter.com:
- @steveklabnik: Best. Ad. Ever. Pringles are amazing.
- @MegLG: A banner ad that is actually engaging…Can hands: Pringles. I probably just made someone a million $ for clicking so much.
- @lisahattery: Bored? Go here…Click on the banner ad. Keep clicking. It’s not spam or porn, I swear. I want Pringles.
- @floatnsink: This is probably the best & only advertisement that I want to click.
- @stuartwitts: Award winning banner ad from Pringles. Great work. Can’t remember last time a banner ad made me laugh.
- @adamcoomes: Best banner ad I’ve ever seen. This is hilarious! Props to Pringles.
- @hunterupton: please please PLEASE! check out this banner ad. Hilarious Pringles! it’s the best i’ve ever seen!
The Cannes judges agreed completely. In a video that was shown during the Cyber Lions event Wednesday night, they said they each spent 5 minutes on the banner, laughing out loud at their desks. Our Pringles banner was one of only 19 Gold Lions that were awarded in the entire digital category, and only six of these went to U.S.-based agencies. But what are awards for, anyway…?
It’s Starting to Go Viral
Over the weekend we started to notice comments and traffic to our staging server spike. We worked to post links on Fark, Digg, Reddit, BuzzFeed, and other places. I checked in with our Tech team Saturday afternoon and learned that more than 100,000 people had visited the page in the past day! If this was a number of views on YouTube, we would consider it a viral video success with that number alone. It will be fun to watch the traffic this week and see the other places it gets picked up.
Building the Bridge Worldwide Brand
Advertising awards are a big deal in our industry. Thousands of entries are made every year to awards shows like Cannes, with each agency hoping to get credit for the work they have done. The purpose of awards is mainly for agency marketing, a business-to-business approach. Awards allow agencies to brag about the quality of their creative work in new business pitches. But are they meaningful marketing in a B2B environment?
Many, many advertising industry pundits cry that we are too obsessed with awards. But I actually do believe that they can be meaningful to the companies that are searching for an agency partner. Here’s the rationale: First, the creative work is really the number-one thing that brands need in their advertising agencies. It’s the job they cannot do themselves. Second, it’s very, very difficult to judge the quality of an agency’s creative product through the pitching process. Case studies show work for other clients, but it is difficult to judge it because beauty is in the mind of the brief holder—i.e., clients can’t judge whether work for a different business than their own was successful or not. As a result, clients look for other ways to get comfortable with the creative potential of prospective partners.
Here’s where awards can come in—they give clients an impartial measure of the quality of creative work. Agencies that have won awards have “proof” that the work was good, as measured by very experienced judges, and as measured against many other agencies that are putting their best work up against it. While creative quality is only one piece of what clients need to see in an agency, and awards are only one of several ways to judge this, winning a big award such as a Cannes Lion shows that our agency can do some of the best work in the world.
A Cannes Lions award can also be very meaningful to an agency’s current clients. Our Pringles brand team and the senior management at P&G were ecstatic about this recognition. Within minutes of the announcement we were cheered by email from clients at all levels. A handful of top leaders got to see the show in person and they enjoyed a toast together in Cannes, immediately talking excitedly about what else we could do in this space. For P&G as a whole, it was the company’s first-ever Gold Lion in the digital category. This award is another step in the world’s largest marketer’s shift to winning in the still-developing digital space.
This win renews current clients’ confidence in us as an agency partner, shows them that we can help them compete with the best in the world, and challenges them to buy “bigger” work that we bring to them.
Impact on Our Company Culture
As an agency we only first visited the show in person last year. Our three-person delegation of Jay Woffington (President), Peter Schwartz (Chief Creative Officer), and me talked often during that week about the work we saw and wondered what it would take for us to bring home a Gold Lion. We decided that we wanted one and that our company was up to the challenge. We thought it would be a three- to five-year journey, and as Jay said, “I knew we had the ability, the talented people, and the desire… but an award such as this is not easy.”
By setting this goal and sharing our experiences with the company upon our return last year, it got our teams fired up and determined. I believe our work across the board was better in the past 12 months, and we felt confident enough to submit four pieces for Cannes. We were excited just to be short-listed for one, and the Pringles Gold win blew everyone away.
What I love is that this is truly “the agency’s award.” Our Creative Director on Pringles, Jason Bender, accepted the award on behalf of many who made it a success. As people were congratulating him late into Wednesday night and early Thursday morning, he continually deferred credit to the team behind it. And to paraphrase Bender, we all woke up Thursday morning as employees of a Cannes Gold-winning agency. I couldn’t be more proud of the team and of the agency I work for.
Conclusion
I hope this story illustrates how meaningful marketing can be a multilayered win for your brand or agency. Marketing with meaning breaks through the clutter to deliver quality work and business-building results, it gets your clients and new business prospects excited, and it can help make your company a great place to work.
As for Cannes, the statue wasn’t even back in the U.S. before Peter came to me talking about how we have a chance to win the “agency of the year” Cyber Lion next year—and I think our other creative teams are anxious to get in the spotlight next year. It will be fun to see the impact of this award on our agency in the year to come, and I’m so excited to be a part of it.
