Posts Tagged ‘B2B’

Plaid Nation Tour 2009 Wraps Up

Friday, August 21st, 2009

My post is a little belated, but I wanted to give a shout-out to the team from one of the coolest advertising agencies I’ve seen or heard about, Plaid, which recently wrapped up its annual Plaid Nation tour. As I wrote about last year, the agency has been spending a few weeks each summer driving across some part of the country in a “rolling demonstration of creativity and innovation.” Its goal is to check in on cool companies and share its unique take on the marketing world.

Once again the traveling team at Plaid shared their experience with the world using live camera feeds, a blog, and a Twitter account. This year’s tour took them mostly through the heart of the Midwest, including Milwaukee, Chicago, Detroit, Indianapolis, St. Louis, Kansas City, and New Orleans. Sadly the team did not make its way over to our home base in Cincinnati, but maybe next year.

I believe this is a great example of meaningful marketing in the ad-agency world. Companies often choose long-term agency partners based on culture fit. By taking this tour, the people of Plaid are able to show their personalities, both in real-world meetings at the offices of companies and through online tracking. Prospective clients see an agency with high energy, big ideas, and a desire to get in the trenches. It’s no wonder the agency has clients such as Segway and Virgin.

But aside from the business-building benefits, this annual trek is meaningful for Plaid’s company culture. In the agency world, you have to keep your talent inspired if you want them to continue to stay and do great work for clients. By bonding together over a few weeks and meeting new people at top companies, the agency brings needed stimulation. The Plaid Nation tour shows recruits that the agency is special, and I know that Plaid employees love to be part of this, even if they are not one of the few who hits the road.

I look forward to next year’s tour (and next year’s free blogger T-shirt), and hope Plaid rakes in a bunch of new business.

Selling B2B with Your Consumer Content

Monday, July 6th, 2009

As I’ve said here many times before, Marketing with Meaning is not limited to consumer brands with multimillion-dollar budgets, but rather it can be the basis of business-to-business strategy as well. Several weeks ago I wrote about the example of the word-of-mouth agency, Abraham & Harrison, which sent me a valuable piece of data in order to get on my radar. Today I wanted to provide examples from Ari Rosenberg, who writes that publishers have a meaningful marketing tool lying right under their noses.

In an article that I’ve been hanging onto since April, Rosenberg writes that publishers need to be “buying what [they're] selling” by leveraging their great content into something that ad sales targets will find useful. According to Rosenberg:

If I am Business Week, I am using my editorial clout to host intimate business insight conferences for advertisers and agencies on the industry of advertising. If I am any one of the cooking brands out there, I am creating a catering service to feed a different agency’s media department once a week throughout the year. If I am Weather.com, I am sending emails or text alerts every Friday to all of my clients who opt in for a personalized weekend weather report. If I am a finance brand, I am conducting investment seminars tailored specifically for the media buyers I call on.”

Sounds a lot better than another round of cold calls, eh? What I love about these examples is that each one leverages content and expertise that is already sitting in-house at publishers’ offices. Further, these meaningful services completely reinforce the unique expertise and brand positioning of the brands that offer them.

Other business and industries are slowly moving to this type of model—essentially getting a B2B sales meeting by bringing something relevant to the customer. For example, a few years ago my team at Bridge Worldwide created a series of books on understanding the 65+ consumer that P&G pharma sales reps brought in to share with their physician customers. Because of an influx of 65+ patients resulting from the Medicare bill, these physicians had a need to improve their understanding and skills. P&G was able to leverage its core strength in understanding consumer behavior, and get many more meetings than those who just wanted to talk about a drug, or paid for a pizza lunch. P&G and many other large consumer products firms do something similar with their B2B retail customers by putting marketing people on the ground in their headquarters offices—with a charge to drive the retail customers’ total category sales, not just those of P&G brands.

So if you’re a consumer marketer that sells to a business as well, how can you offer something uniquely valuable to your B2B market that leverages your core product or strength?

A Cold Call with Meaning

Wednesday, March 11th, 2009

I don’t know about you, but I receive somewhere around six to 12 “cold” solicitation contacts by email or phone every day. As an executive at our agency, I suppose that I appear on a lot of lists that salespeople purchase to try to get their foot in the door for a meeting. Unfortunately for the folks trying, I respond to very, very few such messages. First, a lot of them are for services that my business just doesn’t need; and second, my time is extremely limited. Plus, there’s the fact that I have a huge personal network with WPP and there is a sister agency I can trust for virtually any service we require. I feel like a jerk sometimes for spurning cold-call advances, but I lived that life when I was selling lawn care out of a phone book in college. And in my job today I have to try a few cold calls every once in a while, too.

I’ve seen every strategy in the book, ranging from sending stuffed animals, to people saying they were “referred” to me by some unknown mutual contact. One guy even tried calling me twice a day for more than a month straight. But a few weeks ago I was pleasantly surprised when I received an email from Chris Abraham, a fellow blogger and President and COO of buzz agency Abraham & Harrison. Here was the introduction of his email to me:

Hi there Bob

I wanted to reach out to you since you’re a current fellow member of the AdAge Power 150 with Marketing With Meaning.  Please excuse the form email but there are over 780 current Power 150 members.  I am popping you this note for two reasons: first, I would like your help to do something with this list; second, I just want to update you as to what I am up to.”

Chris goes on to write about a file he was willing to send with the names and email addresses of all of the other members of the AdAge Power 150. This shiny needle in the haystack of business spam caught my eye for a few reasons: First, Chris is a fellow blogger rather than just another sales guy. We have something in common and it means he probably knows his stuff. This established immediate respect. Second, he offered something of value to me and my business in the form of the Power 150 contact list. He was essentially giving away a valuable piece of data that he worked hard to create, and one that his competitors could use to contact the same people he is going after.

By offering up “marketing” that itself was valuable, Chris was practicing Marketing with Meaning. And guess what? I immediately replied to Chris and set up 30 minutes to give him an opportunity to sell me on his services. I found Chris to be very smart and personable, I listened closely to his pitch, and I asked him to follow up with the person on my team who works closest on blogger outreach programs. I didn’t buy anything on the spot, and I’m not sure if we’ll need his company’s services, but Chris achieved a critical sales goal of getting a foot in the door with a key decision maker, all because he added value.

There are more than 780 other people on the Power 150 list, and I’d guess that Chris is getting a lot of other meetings because of this approach. He even got a feature post on this blog! His example shows that Marketing with Meaning can be applied by both small businesses and business-to-business marketers.

All it takes is to think about how you can do something with that phone call or email that actually adds value to your prospect’s life. And if you can’t figure that out yet, don’t bother picking up the phone.