Making Mobile Meaningful


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For the first “official” blog post here, I want to dive into mobile marketing and share some breakthrough work we just launched for one of our clients, Pringles. Yep, Pringles + Mobile = Meaning.

Mobile rapidly is shaping up as the next big target for marketers’ efforts to reach their customers at a time when traditional media is losing its effectiveness. Nearly every consumer has a mobile phone or device, the technology is advancing to allow for better experiences (see Treo, iPhone), and geo-targeting offers the chance to, say, ping a pedestrian with a pizza ad just as she is walking by the pizza restaurant. Marketers are also intrigued by the chance to make a deal with phone networks who “own” their customers in a way similar to broadcast TV networks of old.

Despite the hype, mobile has been very slow to show a viable marketing model, mostly because people will not tolerate unwanted interruption on this most personal of devices. We already know that people are sensitive about having their phone numbers used for marketing. At least 76 percent of Americans have placed their numbers on the National Do-Not-Call Registry. Studies by Nielsen in 2007 show that only 18 percent of people trust mobile advertising, and 67 percent of mobile-phone customers who use data services said that mobile ads are unacceptable.

The solution? Make the marketing meaningful.

A few companies have found that people actually will choose to engage with mobile marketing that helps them out. A recent Adweek story provided some great examples. Vicks is providing weather alerts via SMS. CoverGirl created a “ColorMatch” application that recommends makeup while women are shopping. And Visa launched a wine-and-cheese-pairing recommendation tool.

I’m proud to say my company, Bridge Worldwide, launched another great mobile tool just a few weeks ago. We are testing a mobile shopping list for the Pringles brand. We came up with the idea because we know we can significantly increase sales to Mom if we can just remind her of Pringles at the point of purchase. Meanwhile, we know Mom is increasingly planning grocery trips on her laptop. So it was natural to create an online shopping list tool that could be sent via SMS to her mobile phone.

We set up a way to read household panel data among our test group, which will tell us whether or not this process moves cases, the tool is limited to folks in a small test group, so I cannot share broadly; but we might be able to share results in the future. At least one other marketing blogger likes the idea.

Interestingly, just as developing nations are skipping telephone poles and “land lines” and going straight to mobile for their first phones, mobile might be the first medium that skips interruptive marketing entirely and goes straight to marketing with meaning.

Please send me any examples of mobile marketing tools you have created for your brand or clients. I just might feature them here.

 

An Immodest Proposal

Steve Jobs used to tell new hires that their job was to “make a dent in the world.”

This project aims to deliver on his modest goal.

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The purpose of this project is to change the paradigm of marketing as we’ve known it for our entire lives. We will not rest until marketing shifts away from the historic model of interruption and annoyance, and toward a new model of value and meaning. This blog is where we will spread the word, chart our progress, and help each other figure out how to adapt to our new jobs.

Why bother? Well, we have spent most of our lives marketing products and services. It’s why we wake up every morning, and it provides our biggest stage and chance to make a dent in the world. “Changing the paradigm of marketing” is an immodest proposal and this blog is a modest start, but we feel compelled to share the fire that burns inside of us on a broader stage. Here’s what we mean:

The “Marketing with Meaning” Meme

(i.e., the elevator pitch)

People don’t like advertising. For decades we have annoyed them with more than 3,000 ad interruptions per day. We have offended them with ads for erectile dysfunction drugs during the Sunday afternoon football game. And we continue to “monetize their eyeballs” with ads on airline trays and gas pumps. Everything works well when people are forced to absorb our messages.

But our model of interruption and annoyance is ending, especially due to digital technology. Digital increasingly gives people the freedom to ignore our messages. At a time when media options are exploding, time with ad-supported media is actually down 6.3 percent in the past five years. People are watching DVDs instead of broadcast TV, listening to iPods instead of radios, and playing Madden NFL 08 instead of watching Monday Night Football. New, emboldened consumers are going further by using the Internet to flame advertisers, and they are petitioning governments to limit advertisers’ reach.

The result: Our jobs are in jeopardy. The average CMO tenure is less than two years, and the average agency tenure is less than four years. We also are losing the best and brightest minds that businesses need to win in the marketplace. Advertisers continue to fall somewhere down near politicians and car salesmen in terms of professional respect. We must do better.

But there is good news. From this crucible of pressure, a new model is starting to form. In a world where consumers can choose to avoid our interruptions, in order to survive and thrive, we must create marketing they actually choose to engage with. We call it Marketing with Meaning.

Converging trends, sharp minds, and experimenting brands all are aligning around this new model. Industry leaders such as Jim Stengel are calling for a “shift from ‘telling and selling’ to building relationships.” Brands such as Nike, Dove, Burger King, and even The Partnership for a Drug-Free America all have discovered how a shift to meaningful marketing can boost profits, while making the world a better place.

No one has yet pulled together a complete theory and model of meaningful marketing—until now. In the months ahead we will share insights and examples of meaningful marketing. We are going to give away our secrets and teach you how to create meaningful marketing for yourself and for your clients. We want to change the entire world, not just our little corner of it. This is our own way of creating meaningful marketing that we believe will help us attract a few clients and new hires along the journey. Thanks for joining us!