Posts Tagged ‘charmin’

Cannes Takeaways Day 1 #canneslions

Tuesday, June 22nd, 2010

Well, here we are in the South of France once again for the annual Cannes Lions Advertising Festival. I was last here two years ago for the yearly meeting of the world’s marketing leaders. (You can see some of my previous posts starting here.) Now, it’s one year after the economic crisis that impacted the advertising industry particularly hard. Attendance here at Cannes went down from a high of around 10,000 people to a mere 6,000. But things are looking up! Supposedly attendance is up to 8,000 or more and there is a positive spirit in the air here. Things are also looking up, of course, because we’re here preparing to answer The Burning Question on Friday this week. Preparation for our big event is going very well and I really wish we were on the stage presenting already. But while waiting for our big moment I’ve had the chance to listen and learn from others’ sessions and conversations over drinks. I will blog daily here to share a few things from each day. Read on for my takeaways from yesterday (Monday), the first major day at the Cannes Lions Advertising Festival.

JWT Presents “Ideas People Want to Spend Time With”

Bob Jeffery, CEO, and Fernando Vega Olmos, Creative Chairman, of our sister agency JWT presented some examples of their best work around the world, which represents an entirely new direction for one of the largest and oldest advertising agencies. Jeffery started by making the point that, “Time is the new currency… so we must create ideas that people want to spend time with.” It’s a concept that is perfectly consistent with Marketing with Meaning.

The pair proceeded to share examples of some killer work that is completely consistent with our concept of Marketing with Meaning. Examples included things that you’ve probably seen me tweet about over the past few weeks, including the Heineken classical music concert prank and hilarious videos for Kotex that poke fun of decades of tampon ads. But I was most impressed by two cause-related ideas that the company launched over the past year. First, a campaign for UNICEF in which vending machines were placed with the opportunity for people to donate their change to provide fresh water in Haiti. The campaign created a new way to donate and most users had never donated before. A second campaign for the Red Cross in Mexico created children’s rides (like the ones that used to be outside of supermarkets) in which all donations went to the Red Cross and kids got the chance to “play” hero. The campaign resulted in a +20% increase in donations during the horrible economy last year.

Schematic and Bridge Worldwide Show the Possibilities of a New Meaning Medium

One of our WPP sister digital agencies, Schematic, was back at Cannes with its revolutionary “touchwall” technology. Think of it as a giant iPad on steroids that reads an RFID tag in your conference badge and helps you get more out the event. You can find people, arrange for places to meet, get descriptions of the day’s sessions, and check out nearby restaurants.

This year our agency, Bridge Worldwide, was invited to join the Schematic demo to show how this new “medium” could be used for a variety of brands. We developed two ideas based on brands that we work on. We showed how Charmin could create an entertaining interactive game with mysterious people behind bathroom-stall doors, and we showed a concept for the Bounty brand in which people around the world could collaborate to make a work of art using the device. We’re a long way from having touchwalls installed worldwide, but the unit was a great chance to explore how new technology can become meaningful from the beginning.

Another Question…

One of my favorite things about coming to an event such as this is that you start hearing some common threads of thought as people have time to experience, reflect, and discuss. While we’ve been asking The Burning Question, a new question came to me when I did an interview with the Cannes Eye team here: “Should the word ‘advertising’ be dropped from the Cannes Lions Advertising Festival?” I had not really thought of that before, but the question came up a few hours later over drinks with my friend Rick Boyko, Director of the VCU Brandcenter (which I wrote about previously here). Rick talked about how we should evolve our craft away from “advertising” and all of its negative connotations and move toward something that is more relevant for our present evolution of marketing—around creating experiences and telling stories.

I’m not sure what the answer is yet, but a move away from “advertising” in Cannes and in our industry might be the “reset button” that we all need to elevate our game.

How Meaningful Marketing Can Help a Non-innovative Brand

Thursday, January 7th, 2010

dove_logo

Over the holiday break I got a very interesting email question from Al Samuelian, VP Group Media Director at media agency MPG. He was in the middle of reading my book and paused to ask, in summary: “Can you implement a Marketing with Meaning strategy if your product or service stinks?” I thought it was a great question—and one of the reasons that I love opening up this entire concept to public discussion—so I choose to share our back-and-forth thinking here.

When Your Product Is Poor

My first response was fairly short and simple: No, you cannot win if your base product or service is sub-par. Brilliant marketing can never overcome a product that fails to live up to customers’ expectations. You can look to the movie industry for many examples of big ad budget films that petered out once the pixels hit the screen. And with digital and social media, negative word of mouth travels so many times faster and farther.

Al Samuelian replied with a great story about when a car marketer visited Google recently and asked, “What should I do when I get negative online reviews or social-media chatter about service at my dealerships?” The simple reply by the panel of Google experts: “You should improve service at the dealerships.”

This point is also a good reminder for all marketers that our jobs are not just to make advertising (meaningful or otherwise), but to start with guiding the features and functions of the ultimate product that you have to sell. Marketers should have a say—preferably the final say—when it comes to product benefits, features, retail placement, pricing, customer service, and any other decision that is relevant to how it is presented to the end customer. Al suggested that it might be time for us to redefine the classic “4Ps” for the new world of digital, social, and extreme word of mouth. Not a bad idea!

But I know from my own experience that organizational structures are the biggest barrier to marketing making a difference. I remember my own meeting with a major car company when I was marketing Mr. Clean Car Care at P&G. We wanted to do a joint promotion at the car manufacturer’s national chain of dealerships and repair centers, but the marketer from Big Car, Inc. admitted that she couldn’t even get them to run a national “Buy 3 Tires, Get 1 Free” promotion. The decentralized structure of the network prevented her from managing her business. Now this error, and many others, is part of the reason that the company is tanking.

When You Don’t Have Much Innovation

The other half of our discussion revolved around brands that do not have much innovation to stand on. Sure, it’s easy to do meaningful marketing when you have a breakthrough product such as Mr. Clean Magic Eraser or Nike+, but what about the 95% of brands we work on that do not have much word-of-mouth merit?

In thinking about this question I brought up the model presented by Laura and Al Ries in their book, The Fall of Advertising & the Rise of PR. The central hypothesis of the book is that brands are first built on innovation—they bring some new news to the marketplace of existing players—and the best way to win is by making the news as big as possible. Hence, the book’s belief on making PR the lead focus of early marketing efforts. Then, after years in market, the strategy becomes simply reminding people that you exist and what you stand for. This is where the authors find that advertising is more effective. For example, Coke and Pepsi haven’t changed their formulas in years, so the cola war is a battle to remind people through advertising.

My belief is that Marketing with Meaning can work well for non-innovative products and brands in two ways. First, the marketing can itself bring innovation and PR news to the brand in ways that the product itself cannot. Charmin creating a mobile app that helps you find public restrooms is an incredible new way to innovate, and has earned the brand more than 500 million free news media impressions. This idea of using marketing as a way to apply innovation could open up entirely new ways of thinking for brand managers who have struggled for years with doing something new with product development. Making changes to a product formula and assembly line can take millions of dollars and thousands of hours. But cranking out an iPhone app can be done by a small team in a matter of weeks.

The second way that Marketing with Meaning can help non-innovative brands is by serving as the “memory jogger” as described by Laura and Al Ries, but in a format that has a much higher chance of earning customer attention and loyalty. My favorite example is the story of Unilever’s Dove brand. You know by now that the brand was struggling to find a new positioning in the marketplace until it seized the high, unoccupied ground of standing for “Real Beauty.” What you might not have thought about was how this happened with virtually no product news or innovation. By using its marketing to create a cause, Dove reminded people that it existed in a meaningful way.

This second point is where I believe many, many companies should be moving their marketing dollars quickly. As I wrote in this Adweek article a few months ago, the old model of ordering up a new ad campaign is not enough, and as I wrote in this post a year ago, the brands that are able to be remembered and relevant are those that actually do something rather than just saying that they stand for something.

I recently read that Pepsi has chosen not to advertise in this year’s Super Bowl for the first time in 23 years. Instead, the brand is planning a $20 million marketing effort to “refresh” society in real ways. Not much is known yet, but this could be a big step in moving the marketing world away from interruptive reminders and further toward meaningful connections. Stay tuned for more…