Posts Tagged ‘china’

Google Builds Its Brand by Challenging China

Tuesday, January 19th, 2010

google china flowers

Somewhere along my career I heard that character is defined by who or what you choose to fight against. A character’s foils define who he or she is—and “define” here means both creating and describing. Churchill was defined by his stand against Hitler. Lincoln was defined by his belief in a unified United States. And Superman is defined by his fight against those who would bring evil upon mankind. I keep this in mind here at this blog, choosing to call out meaningless marketers from time to time, at risk of pissing off prospective clients and partners. This lesson can be applied to Brand Characters as well, and Google—the most valuable brand in the world—took a large step toward further defining and improving itself by taking a stand against the evil within the Chinese government last week.

For those who missed the news, last week Google issued a threat to shut down its operations in China after it discovered several, likely government-backed attempts to hack into its servers in order to uncover dissidents’ emails. Google also spoke against the continuing censorship of search results. The business press expressed general shock and awe at the move, wondering how any company could ignore China, and then speculating that this was merely a way for Google to save face in a market where it is not the leader.

I do believe this was a highly calculated move by Google and its company leaders—they would never make such a big move without a lot of strategic thinking and analysis. However I believe the company’s choice is not another Machiavellian move by a bunch of MBAs. Rather, it is the product of a company culture that is founded on a desire to truly improve the world, and a fear for “doing evil.”

Since its very early days as a public company, Google has acted in ways that exemplify its culture, while founding hardcore capitalists. Google allows people to spend 20% of their time on projects of their own choosing. They splurge on free gourmet meals for all employees. And when the company issued an IPO it warned prospective shareholders that it would focus on the long term and refrain from artificially smoothing out earnings results to make large investors happy.

Perhaps one of its most-debated cultural features is the company’s belief that “You can make money without doing evil.” This phrase has attracted many positive feelings toward Google, especially in the technology world where everyone from dominant leaders such as Microsoft to legions of spammers and phishers abuse their access to our computers. This statement has opened Google up to criticism as well—ranging from its avoidance of taxes in the U.K. to using its leading search business to crowd out competitors in new markets. But nothing challenged the company more both internally and among the court of public opinion as when Google agreed to the Chinese government’s demand for censored results when it entered the country in January 2006.

We will likely never know what the conversations were like back then or now in the offices of Google’s leadership. But I believe the censorship issue has been a personal pain-point for some time. I choose the words “personal pain-point” very carefully, as I believe these leaders and many Google employees have had serious misgivings about playing along with government censorship. This is a company that believes that access to information can make the world a better place. The leaders have more money than they could ever spend. And they have a lot of people on their side. The flagrant hacking attempt was probably the personal breaking point.

This, my friends, is why Google is the best brand in the world. The company and its people believe in something good, and genuinely desire to make the world a better place. This is why people in China are laying flowers at the company headquarters sign in Beijing. And if it continues to follow these core values, Google will be a leading company for many years to come. Who knows—Google might even help finally usher in human rights reforms and freedoms in one of the largest corners of the world.

One of the other interesting lessons here is to observe how few companies we could imagine taking a similar stand. No other tech company jumped to Google’s side, and I struggle to think of any other large company in any industry that might follow its lead (much less lead to begin with). Microsoft’s Steve Ballmer has already blown off any thoughts of leaving the country. Not surprising at all; this follows Ballmer’s personality and Microsoft’s culture very well—it is a company based on beating competitors and retaining power. At least he has a personal and company culture, I suppose, as most leaders are simply beholden to the annual bonus and short-term shareholder demands.

I will continue to follow this story closely and root for Google in its heroic stand against evil. Meanwhile, I’ll continue using as many Google products and services as I can get my hands on. I hope you do the same.

Segways Securing Olympics

Monday, August 18th, 2008

Please indulge me in a somewhat off-topic post that I think will nevertheless be interesting to the business thinkers who come to this site each day. Last weekend I was shocked to come across the photo above in a BusinessWeek article about U.S. companies that are enjoying a taste of the $6.5 billion China is spending just on security for this month’s Olympic Games.

I was personally shocked by this image of paramilitary forces in slick black Segways “gliding” down a training ground with aimed firearms in hand. I went through a mental reassessment of this brand, which is still establishing itself in my mind. On one hand, I felt that this was a big step away from how Segway seems to position itself as a forward-thinking fun brand. A look at its official website and community portal confirm that this is an optimistic, positive company. Selling military equipment to a country with human rights issues seems to run counter to what Segway aims to stand for.

On the other hand, use of Segways for critical military work sends a message that the product is reliable and useful. If police in your city and the Chinese government use Segways, then they must be good enough for us to invest in this pricey and unusual form of transportation. It also brings a cool factor to the brand, suggesting that Segway is not all fun and games, but rather a serious vehicle.

But I’m not a Segway owner, and I wanted to get perspective from some of the brand’s biggest fans. So I took some time to ask for the opinions of members of Segway Chat, “the world’s oldest and largest independent Segway community.” People in these groups are usually full of opinions. After a few days I gathered only 6 responses among 143 viewers (holding fairly close to the 1/10/89 rule that in online communities 1% produce content, 10% comment, and 89% read). Here’s what the community said:

  • “Well, remembering Tiananmen Square, and the Cultural Revolution, there’s more evil to China’s police activities than makes me comfortable, but I’m sure there’s good mixed in there as well.”
  • “My own feeling about this is that it’s normal. Segway has marketed to security forces since the beginning. It is a tool and it can and should be used in any way that is effective in fighting crime and ensuring safety. You can attach politics to it if you want, but any other country or security forces, including our own, would be smart to develop tactics to take advantage of the Segway abilities.”
  • “I suppose it’s supposed to look scary, and I guess it sort of does, but if *I* were one of those guys, the first thing I’d do is get OFF, lay the Segway down, and get behind it. And hope the Saphion batteries are as safe as they claim… or stick on a skidplate as armor.”

So some pretty interesting reactions, but clearly this was not too polarizing to serious Segway owners.

What do you think? Has your brand ever experienced military-related news coverage like this?