Posts Tagged ‘education’

My Visit to the VCU Brandcenter

Friday, November 13th, 2009

vcu brandcenter

For well over a year I’ve been hearing great things about a special program at Virginia Commonwealth University called “The VCU Brandcenter.” My friends Jim Stengel and David Knox both told me about their visits to the school and suggested that it would be a great place to recruit from. About a month ago I got connected with Ashley Sommardahl, the Assistant Director of the program, and I decided to take a day trip to Richmond, Virginia, to meet some students and faculty.

Overall, I have to say that I was really impressed by many aspects of the VCU Brandcenter. But first, the details: The school was founded as the “Adcenter” in 1996. It is a two-year graduate degree program with about 100 students in each class and is part of VCU but occupies its own space. The school moved into a new building in 2008, designed by world-renowned architect Clive Wilkinson, and it looks and feels like a cutting-edge advertising agency. It was built within the old brick carriage house of a nearby historic home, and is filled with open space, bright light, and plenty of room for individual and team work.

The Students

I got to speak to a group of about 70 first-year students at an informal pizza lunch in the afternoon. I gave a quick overview of our agency, and then introduced the concept of Purpose Brands, and then talked about how our company had discovered our Purpose: to create Marketing with Meaning for our clients and drive this as the next evolution of the marketing model. This allowed me to segue into sharing the Marketing with Meaning concept.

I have spoken with undergraduate and graduate programs at a handful of top universities, including NYU (where I got my MBA), Duke (my undergrad school), Harvard, and Miami University. What I found interesting about the Brandcenter students is that they seemed to be the most informed about the latest concepts and case studies in marketing and advertising. It was obvious that they’re knee-deep into the craft already, and concepts and examples that I usually have to explain were easily registered by this group.

The students asked me more questions than I usually hear, and they all seemed to be people who looked at the world a little differently. The fact that they chose a less-traveled master’s degree suggests that they want to carve a more unique path than the typical MBA. And companies such as Nike, Martha Stewart Living, and Mars are snapping them up.

The Faculty

When I walked into the second-floor faculty office environment, I was surprised to see students walking around and using the meeting rooms. Usually the faculty area at a university is closed off and cut into many offices with doors. At the Brandcenter, they have gone to the open office environment, and I saw students mingling freely and meeting with professors throughout the floor. I got to speak to a few of the professors, including the Director of the school, Rick Boyko, who came over after leading giant-agency Ogilvy as Chief Creative Officer and Co-President. I was specifically blown away by Rick’s passion for making the school great. His current focus (and very obvious passion) is on expanding opportunities for the school’s Creative Brand Management graduates, which is in direct competition with the MBA degree.

In talking with the group I was surprised to learn that they do not have formal research requirements as part of their jobs, and that most do not have a Ph.D. This flies in the face of university dogma, but the Brandcenter believes it is more important to bring in people who have real-world experience and can focus on teaching and developing students. Because these professors come in with connections and are encouraged to keep growing them, the students benefit from a broad range of industry speakers and recruiting opportunities. For example, Sir Ken Robinson stopped by to speak only a few days before, and the list of board members for the school is a Who’s Who of the ad-agency business.

Conclusion

A common theme in my discussions with students and faculty revolved around the VCU Brandcenter’s positioning against MBA programs. While the school is growing and graduates are getting placed at a high rate, the program bumps up against some major marketing firms that want the traditional MBA course credentials. After seeing the school, meeting the students, and comparing their classwork to my experience in the real world along with my own MBA education, I came away with the feeling that the Brandcenter is on to something special.

The major MBA programs and the students they graduate tend to follow a set process and formula. The classes are fairly standard, professors have been teaching and researching the same things for years, and the “real world” lies a step or two outside of the campus environment. This model produces marketing graduates who have great training in textbook theory and process, but I have feared for a long time that these lessons are much less useful in today’s rapidly changing economy.

Today, we need new hires who are innovative, creative, and keeping one foot in the cutting edge of the real world. We don’t need marketers who can follow old rules that no longer work; we need those who have a hunger to define the new rules. While some traditional recruiters at big companies will pass on Brandcenter graduates, I believe they are the kinds of students who we desperately need on both the agency and client side. We’ll do our part by trying to bring a couple over to Bridge Worldwide this summer for internships. I suggest you take a look, too.

My many thanks to Ashley for putting together a great visit for me!

University of Phoenix Misses an Opportunity

Friday, July 11th, 2008

I am a huge fan of online education. I believe the combination of a rising cost of college, increased need by workers to retrain themselves to adapt to global competition, and the low-cost/scale efficiency of the Internet will dramatically boost this business model. A leader in online education that I’ve had my eye on for a while is the University of Phoenix. This school has revenues of $2.7 billion, has a very strong 23% operating margin, and grew enrollment by 11% last year.

Naturally, I was excited to see Adrants post about U of P’s latest online advertising campaign. Banner ads like the one above say: “19 years old. Works part time. Blogs daily. Goes to school online. If she can do it, so can you.” Adrants’ Angela Natividad praised the campaign’s apparent targeting of bloggers. She loves the insight that bloggers like her work their butts off to create content each day.

I can see where you could argue that this ad has everything going for it. Daily bloggers are a target audience that is active online and motivated by self-improvement (check). The ad media buy is online, where these people spend much of their time (check). And the ad uses a good insight and simple idea to communicate the benefit (check). The perfect ad, right? Wrong.

The University of Phoenix has missed an incredible opportunity to bring meaningful marketing to this focused target. The online education category is a perfect target for Marketing with Meaning. After all, education itself is a pretty meaningful service. And a niche focus on bloggers could really help the school come up with very specific ideas that are relevant and helpful to this group. Here are just a couple of ideas off the top of my head, all of which offer a much deeper personal experience than a static banner ad with cute copy:

  • Let people “audit” one session of any of the classes taught at the University of Phoenix.
  • Set up a discussion board where prospective students can ask questions of current students and alumni.
  • Share a listing of University of Phoenix student blogs so that we could see how they manage their time and how they enjoy the experience.
  • Create a special online class that addresses barriers that people may have and/or gives them a taste of how great the University of Phoenix can be, for example, classes on “How to Fit Online Education Into Your Schedule.”
  • Grab attention in the blogosphere and buddy up with bloggers by offering a course that helps them perfect their craft – say, “Journalism for Bloggers.”

I find it interesting to read that the University of Phoenix is in the middle of a search for a new advertising agency. If this is the kind of work they are getting, I can see why. The school is spending more than $200 million per year in media, with the bulk of it going to online efforts. That’s ample resources for doing something dramatically meaningful. Heck, U of P might even find that more meaningful marketing allows it to reduce the cost of new student acquisition.

So it’s blatant plug time: If anyone at the University of Phoenix is reading this, give us a call and we’d love to hop on a plane and share more thoughts! Alternatively, if you’ve got some meaningful marketing to share I would love to feature it here.