Posts Tagged ‘environment’

Adding Sustainability to the Value(s) Equation

Wednesday, April 29th, 2009

(In June I will be going to Rome for the P&G Global Alumni Reunion. My parent company, WPP, will be preparing a small magazine for the event, and I was asked to write an article around sustainability. I have to turn it in next week and figured that I would share it here both for your enjoyment and feedback. Please let me know what you think in the comments below.)

In September 2008, Advertising Age challenged the practitioners of green marketing by raising the possibility that support for sustainability would decrease with the imploding global economy. A study by Duke University showed that CMOs ranked marketing that is “beneficial for society” as the last of five priorities over the next year. Meanwhile, in boardrooms and multiagency brand summits around the world, “value” has risen to the top of marketers’ concerns. While most think this is a clear shift from one priority to another, I believe both goals are achievable by shifting to a model of meaningful marketing that adds values to consumers’ brand decisions.

With the meltdown in the global economy, many marketers have given themselves a refresher crash course in the Marketing 101 definition of the “Value Equation”: (Product Benefits + Brand Equity) / Price. This formula naturally leads many brands to refocus their advertising efforts on long-ignored product benefits. Product demos and narrow superiority claims are back in vogue. Results in many cases are mixed.

I believe this textbook formula is due for a new edition—in the form of an addition to the numerator that recognizes the benefit that marketing itself can bring to the value equation. Let’s admit it: Historically, marketing has been dominated by unwanted, interruptive ad messages that hope to gain consumer attention for a few seconds. But with 3,000 ad exposures per day and technology such as DVRs and iPods that have little use for our messages, we are now forced to earn consumers’ attention by adding value through the marketing itself. We call this “Marketing with Meaning”—and examples include the Nike+ system that helps runners track their workouts, Samsung’s laptop-recharging stations in airports, and mobile cold and flu alerts from Vicks. These brands are putting marketing into the value equation:

Six months after Advertising Age raised the question, new studies show that consumers’ interest in buying green has not withered with the economy. A study of CPG/FMCG categories by IRI and TNS found that buying habits have continued a five-year shift toward sustainable spending, and that 30% of U.S. consumers feel it is important to purchase eco-friendly products. Overall, sustainability is still valued by a broad and growing share of the market.

Brands that are making the most gains through the economic crisis have closely tied sustainability between the product and marketing. The SunChips snack brand, for example, delivered on its brand promise to “grow the best snacks on earth” by moving to a completely solar-powered manufacturing plant; and it recently announced that it would release the first compostable bag by Earth Day 2010. Sales in 2008 were up 18%. Clorox worked with the Sierra Club to earn an endorsement of its new Green Works line of cleaners, and quickly rose to 42% share of this growing category.

Promotional efforts can also have a big impact when they allow the consumer to change behavior with help from the brand itself. For example, my team at Bridge Worldwide developed a program for the Kroger grocery chain in the U.S. that allows shoppers to go online and design their own reusable grocery bag. For each bag designed, Kroger offers a free disposable bag. This small step taps consumers’ creativity, encourages them to share, and saves the equivalent of more than 12 million plastic bags each day. The program is driving traffic to stores and increasing registrations to its loyalty-card program.

At the end of the day, the overarching story that encompasses both value communication and sustainability marketing is that consumers demand more than ever before from the brands that they choose to buy. For too long we have failed to turn our marketing itself into part of the value equation that consumers consider.  We need to make marketing itself more sustainable. As Jim Stengel said recently, “If the money we spent on marketing can be spent in a way that brings joy, help, and service to people… the industry will be far better off.”

SunChips Becomes a Meaningful Brand

Monday, February 9th, 2009

Back in November I had a chance to join a panel on social networking at the Harvard Business School’s annual marketing conference. It was a chance for HBS students and other guests to get firsthand perspective from a range of leaders on the front lines of marketing change today. My panel went well, but I had more fun listening to some of the other speakers who joined the event. One of my favorites was a keynote presentation by Jaya Kumar, Chief Marketing Officer of Frito-Lay North America.

Kumar shared how the company is really rethinking its entire marketing approach across its brands, and was enjoying a 10 percent organic sales lift in 2008 as a result—the highest rate among the largest CPG companies in the country. Perhaps the best story he shared was that of the incredible shift of the SunChips brand toward meaningful marketing. I wanted to share his story here, bolstered by some other research I discovered.

SunChips was originally launched in 1991 as a healthier snacking choice, featuring whole-grain chips made with sunflower oil. The key benefit pitched at the time was its 30 percent less fat versus regular potato chips. While the brand held a niche on shelf, it never really took off and growth stalled over time. Most people only encountered it as a snack option on airline flights.

A few years ago, however, the brand team discovered that the same people who buy SunChips because they are more concerned about health also happen to be more concerned with the planet around them. According to Gannon Jones, Frito-Lay VP of Marketing, in Brandweek:

We started to see that there was an intersection of people who were concerned with their health and with the planet’s health. Out of that was born the hypothesis that we could begin to connect SunChips more prominently with the environment so [the brand would become] a small step for me and the planet.”

The team decided to test the hypothesis and realigned its brand and marketing to deliver on a promise to “Grow the best snacks on earth.” One early step was moving to a California manufacturing plant that is completely solar powered—thus literally delivering on the “sun” in SunChips. It’s the largest solar power field in the state and produces 145,000 bags per day. The brand also “buys green energy credits to offset 100 percent of the electricity needed to produce SunChips snacks.” The billboard above is another clever way to show what the brand stands for.

The results of the SunChips repositioning have been dramatic: Sales grew 17.6 percent to $201.8 million in 2008. It has tripled its household penetration in the past four years. Remember, that’s for a brand that has been around since 1991.

Now the company is driving aggressively to do more in support of SunChips by doing more for the environment. Kumar described how Frito-Lay is working to invent the first completely biodegradable bag. A teaser video claimed that they are targeting Earth Day 2010 for its arrival, and he promised to give away the technology to all competitors. Naturally, SunChips will be the first to bring it to market.

Lessons from the SunChips story:

1. Even an older brand can remake itself. It’s never too late to teach an old brand new tricks. Here, SunChips simply stretched what it could mean as a brand and discovered insights into what its core target market found meaningful.

2. “Marketing” means much more than advertising. Nowhere in Kumar’s speech was talk of high-scoring television copy or digital media buys. Rather, the marketing came in the form of PR about a change in the brand’s production process. It is remarkable that the brand positioning was able to impact how a factory was powered. It is extremely rare to see this happen in a large, established company—making this story even more powerful.

3. Actions speak louder than words. A few posts ago I wrote about how marketing with meaning involves actually doing something to show what you stand for as a brand, rather than simply throwing up a piece of advertising that talks about it. SunChips gets the fact that today’s consumer is skeptical of claims (take the oil companies’ advertising, please), so it had to take big actions to win.