In our upcoming book version of Marketing with Meaning, one of the companies that I feature early is Burger King. Since its acquisition in 2002, Burger King has reinvented itself as an entertainment brand that appeals deeply to young men, while making many of the rest of us smile as well. From reinventing the King character to producing branded Xbox games and branded boxers (my 8-year-old daughter just looked over my shoulder and added that one) to playing the Whopper Freakout prank, Burger King continues to parade new ways for us to be entertained and to form meaningful connections with the brand.
The latest chapter in its story is the launch of the Whopper Sacrifice Facebook tool, in support of its limited-time Angry Whopper. The premise was pretty simple: “Unfriend” 10 people on your Facebook account, and Burger King promised to send you a coupon for a free Whopper (a $3.99 value). The application and offer launched on January 5, and news stories claimed that more than 200,000 people had been unfriended successfully within a week.
I discovered the application on January 8—and I’m a little embarrassed to say that I successfully did the deeds necessary to receive a free coupon. Little did I know that I would be one of the last to cash in on friendship. Facebook quickly stepped in and claimed that Burger King should disable the feature that showed others which friends had been sacrificed. Burger King decided to pull the plug but not before another big burst of media attention came to the promotion.
Overall, this had to be a huge win for Burger King: two bursts of media coverage, lots of social network activity, and traffic to stores from people eager to cash in their coupons. The cost had to be tiny: Facebook applications are fairly low cost (even for a nice one such as BK’s), and I would estimate about 20,000 coupons were sent, of which maybe 10,000 will be redeemed. That’s probably in the ballpark of $150,000 all-in, a fraction of what a large weekend TV media buy would be.
On a side note, I was extremely impressed that Burger King sent the coupon to my home exactly a week after I finished sacrificing. Most brands promise coupons in six to eight weeks, and don’t get me started on Dr Pepper’s goof-up.
But is it meaningful to consumers? Of course it is! Tens of thousands of people chose to engage in the tool, and they didn’t have to purchase anything to enjoy it. The coupon and opportunity to clean out some Facebook dead weight are extra benefits. There likely is some net negative karma around the friends who are dropped, but that’s life, and we have a handful of Facebook friends who don’t need to see what’s going on in our lives. This even might start a real conversation and some social norms about what kind of Facebook relationships are legitimate. Oh, and Burger King is capitalizing on its bad karma with the opportunity to send an “Angry Gram” to those who de-friended you.
I cannot wait to see what comes next from Burger King. Odds are that it will break the rules, surprise us all, and be worth talking about at the watercooler each day. You can’t say the same thing for McDonald’s.






