Posts Tagged ‘lego’

Book Review: The Brand Bubble

Friday, April 3rd, 2009

As I’m sweating the final details to prepare for a launch of our book this fall, probably the last thing I should be doing is reading other authors’ books right now. But after meeting John Gerzema, co-author of The Brand Bubble and Chief Insights Officer of Young & Rubicam, I felt compelled to find the time. One benefit of being on airplanes a lot lately is that there’s no shortage of time for catching up on my reading. In this case I was rewarded richly with a killer book that dovetails nicely with our Marketing with Meaning concept.

Like any compelling story, The Brand Bubble begins by scaring the hell out of the reader. In trolling through historic BrandAsset Valuator information, which tracks consumer opinion on thousands of brands, the authors found that nearly every major brand has seen declining equity value in recent years. They pair this with data that suggests people are much less brand loyal and are more indifferent to advertising than ever before. But what’s even scarier is that the valuations of brands in stock price have steadily increased (even allowing for the recent nosedive in stocks). Hence, the “brand bubble” is the next to pop.

Through the rest of the book, Gerzema and Ed Lebar focus on an analysis of the handful of brands in their database that are growing brand value today. The key factor that winners share is energy; in the brand sense, energy is “the consumer perception of motion and direction in a brand.” And just as a shark must keep swimming to stay alive, brands must keep moving forward to maintain their energy and strength.

These brands create a constant sense of interest and excitement. Consumers sense they move faster, see farther, and are highly experiential and more responsive to their future needs. In terms of our correlations, we saw a definite pattern: the more energy a brand has, the greater the consideration, loyalty, elasticity, pricing power, and brand value (as a percentage of firm value) it commands. This unique measure establishes a direct link between brand momentum and creativity, financial earnings, and stock performance.”

Using the BrandAsset Valuator as a guide, the authors walk the reader through examples of these high-energy brands (such as Lego, IKEA, Virgin, and Whole Foods) and share the keys to success in bringing forward momentum to your brand.

Overall, I found The Brand Bubble to be one of the smartest business books I have read in some time. It is intellectually challenging without being wonky. It hits on very big points but remembers to bring things down to the level of a brand manager trying to deliver his cases each week. I believe any marketer of big brands must read this book and get her entire team to do so as well.

I also was happy to see clear consistency with the direction of Marketing with Meaning. This book does a lot to promote the idea of “purpose brands”: Decide what higher-level goal or reason for existence that your brand has, and then choose marketing accordingly. Once your brand has dedicated itself to a purpose, the next step is to create meaningful marketing that delivers on that purpose.

So order The Brand Bubble today and buy copies for your entire team. It’s great reading to prepare you for our book launch in the fall.

Proof of the Power of Personalization

Thursday, November 6th, 2008

Once in a while I bring up a topic that is such a no-brainer that it almost writes itself. This is one of those occasions. From the headline you likely got it right away: People absolutely love to personalize the products and services they buy. The overall concept hits on both sides of the brain. The rational, left side believes that there is a perfect package of features that will maximize the utility of a given purchase. Meanwhile, the right side loves to create something and show it off to others. More and more marketers have discovered the power of product personalization across one or both of these lines, and they are discovering that such meaningful marketing leads to great sales results.

Let’s start with M&Ms, a brand that has been in the personalization game for some time now, and was recently featured in a 3-minute Ad Age video. It’s a pretty simple concept: Let people go onto a website and create a personalized message to print onto their M&Ms candy. After starting in 2005 with simple messages of a few words, the company’s manufacturing process now allows faces, sports logos, and pretty much anything a customer can imagine. In other words, M&Ms helps people make more out of special occasions and personal passions. The result is a value-added experience that connects people deeply to the M&Ms brand. When people create a bowl of M&Ms with their wedding date on it, or buy a package of M&Ms with the Phillies 2008 World Series logo, they are creating a permanent bond with the brand that drives loyalty beyond reason.

People want to express themselves more and identify themselves more… and a brand like M&Ms can really enable that and evolve that.” (Ryan Bowling, PR Manager, Mars North America)

But the business benefits of personalization are just as powerful as the customer payoff. The candy itself returns a huge margin. One 7 oz. pack of Kyle Busch-themed candy sells for $12.99, which runs to $38.97 (plus shipping) in the three-bag minimum. Compare that to less than a dollar for regular M&Ms at the checkout lane. Personalized products also enjoy a strong word-of-mouth factor, as people often give these as gifts or can’t wait to show off their creations to friends and family. In the Ad Age video, Ryan Bowling, PR Manager for Mars North America, describes some of the other key marketing benefits of the program:

  • “Opened up new partnerships and allowed the company to reinvest in its manufacturing systems”
  • Led to a similar initiative with Dove bars called “My Dove“—which specializes in chocolate for weddings
  • Finally, he credits the program with: “Nothing less than revitalizing the brand.”

More and more companies are getting the message that personalized products represent a model of meaningful marketing and strong business results. Per my left brain/right brain comment above, product personalization seems to work best in categories where people have specific tastes (food and otherwise) that they want to get just right and/or where they can show off their creativity to others. Here are some of my favorites:

NIKEiD—This maximizes both logic and emotion by offering up the chance to pick the perfect shoe fit and a range of colors and styles. Nike continues to evolve this business and marketing machine with experiments in mobile and even a Times Square billboard.

Jones Soda—Add your photo and choose your flavor, and for only $29.99 per 12-pack (plus shipping), you can have your personalized Jones concoction.

Pringles Pop Art—I’m proud to say that we just launched this tool a few weeks ago at Bridge Worldwide. The Pringles can is iconic and with this simple tool you can create a new label, print it, and tape it on. With barely any media support so far, we’ve had thousands of people create and share personal labels. I’m amazed that: (1) people are already creating holiday versions; and (2) one of the senior Pringles leaders has already created eight cans! You can check out and vote for mine here (a remembrance of Pringles inventor Fred Baur, who was buried in a Pringles can this year):

Pop Art: vote for my design

LEGO Factory—Use special software to design whatever you come up with, then upload the design, and order the LEGO kit needed to make it a reality. Happy kids and high profits.

Heinz—The new labels are funny, but you can come up with a better one on your own, right? My only ding on this program is that there is some pretty heavy editing for trademarks.

Scion—The Gen-Y brand from Toyota came to market built around the idea of personalization. Car lovers continually tune their cars after purchase, so why not allow personalization off the assembly line? They have built on this theme of personalization with Scion Speak, a tool that lets you create your own coat of arms.

Of course, personalization hasn’t worked for every brand. I recall Millstone coffee offering a personalized-blend product several years ago through Yahoo! stores. It did a great job of asking questions about your taste preferences, and then made a personalized blend of beans under the name of your choosing. The plug was pulled on Millstone, however, as owner P&G discovered that the high-maintenance packing process was not paying out. I do wonder if the company could have figured out a success model by staying in the game over time. This also might have given Millstone a stronger competitive position in the marketplace.

Despite a few challenge and brands that have no right to play here, product personalization offers huge prospects for meaningful marketing and business success. If you are not at least experimenting here, your brand—and its most loyal customers—are missing out.