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	<title>Marketing with Meaning &#187; london</title>
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	<link>http://www.marketingwithmeaning.com</link>
	<description>The New Imperative to Add Value to Customers&#039; Lives</description>
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		<title>T-Mobile, McDonald&#8217;s Make Memories</title>
		<link>http://www.marketingwithmeaning.com/2009/05/13/t-mobile-mcdonalds-make-memories/</link>
		<comments>http://www.marketingwithmeaning.com/2009/05/13/t-mobile-mcdonalds-make-memories/#comments</comments>
		<pubDate>Wed, 13 May 2009 13:00:10 +0000</pubDate>
		<dc:creator>Bob</dc:creator>
				<category><![CDATA[Connection]]></category>
		<category><![CDATA[Experience]]></category>
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		<category><![CDATA[event]]></category>
		<category><![CDATA[london]]></category>
		<category><![CDATA[mcdonald's]]></category>
		<category><![CDATA[t-mobile]]></category>

		<guid isPermaLink="false">http://www.marketingwithmeaning.com/?p=296</guid>
		<description><![CDATA[
I am happy to report that two of the biggest traditional interruptive advertisers are finally getting it. This week I discovered incredible examples of how T-Mobile and McDonald&#8217;s are launching marketing that creates meaningful experiences for [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.flickr.com/photos/s2thanizzle/"><img class="alignnone" src="http://farm4.static.flickr.com/3366/3510675024_cedb46e0a8_o.jpg" alt="" /></a></p>
<p>I am happy to report that two of the biggest traditional interruptive advertisers are finally getting it. This week I discovered incredible examples of how T-Mobile and McDonald&#8217;s are launching marketing that creates meaningful experiences for their target consumers. Both examples happen to take place in London; here&#8217;s hoping that their model spreads both geographically and habitually.</p>
<p>Over on our <a href="http://www.linkedin.com/groups?home=&amp;gid=698687&amp;trk=anet_ug_hm&amp;goback=%2Egsm_698687_1_*2_*2_*2_ltod_requests%2Eanh_698687">Marketing with Meaning community space on LinkedIn</a> (where 367 people and counting have joined despite little promotion), <a href="http://www.linkedin.com/profile?viewProfile=&amp;key=22262922&amp;authToken=mzhh&amp;authType=name&amp;goback=%2Egsm_698687_1_*2_*2_*2_ltod_requests%2Eanh_698687">Jonathan Levy</a> shared a <a href="http://www.youtube.com/watch?v=orukqxeWmM0">video</a> of T-Mobile&#8217;s recent event in Trafalgar Square. The brand distributed 2,000 microphones, and more than 13,000 people joined to sing The Beatles&#8217; ballad, &#8220;Hey Jude,&#8221; together. Here&#8217;s what it looked like:</p>
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<p>This event is part of a <a href="http://www.businessandleadership.com/marketing/news/article/13486/marketing/t-mobile-releases-dance-follow-up">campaign</a> from T-Mobile called &#8220;Life&#8217;s for Sharing,&#8221; which brand representative Lysa Hardy calls, &#8220;&#8230;something that’s unexpected, wonderful, and exciting that you want to share with your friends and family.&#8221; The surprise sing-along was aired for the first time on the TV show <em>Britain’s Got Talent </em>last Sunday. This campaign execution follows a few months after the brand <a href="http://www.gadgetell.com/tech/comment/the-t-mobile-dance-takes-over-liverpool-station-in-london/">filmed a commercial</a> in which dozens of improv dancers spontaneously appeared and performed at a Tube station in London.</p>
<p>After enjoying a special moment in Trafalgar Square, locals and tourists might have ventured over to Piccadilly Circus to take a picture with an entertaining digital sign from McDonald&#8217;s. No, it wasn&#8217;t another high-tech tool for ordering a Big Mac from your cell phone. Video describes it better than <a href="http://www.adrants.com/2009/05/no-its-not-mime-disease-its-brand.php">words</a>:</p>
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<small><a href="http://www.adgabber.com/video/video">Find more videos like this on <em>AdGabber</em></a></small></p>
<p>Both the T-Mobile and McDonald&#8217;s examples are clearly examples of Marketing with Meaning. More specifically, they fall under what I refer to in my upcoming book as Branded Experiences. What I love about both of these campaigns is that <strong>they deliver on what the brands hope to stand for in their target consumers&#8217; hearts and minds</strong>. T-Mobile recognizes that mobile phones are used in a very emotional way by people who want to enjoy and share life together. The <a href="http://wiki.answers.com/Q/What_is_mcdonalds_vision_statement">McDonald&#8217;s vision statement</a> is to make every customer smile. Instead of continuing to show us commercials that tell a story of some other people (actors) enjoying life and smiling, <strong>the brands finally understand that they have the ability to make special moments happen for consumers—through the marketing itself</strong>.</p>
<p>One similar example that I share in my book is that of De Beers and its &#8220;<a href="http://thefutureofads.com/2008/12/29/when-forever-began-shares-a-moment-for-diamonds/">When Forever Began</a>&#8221; event in New York City in December 2008. The brand created a romantic stage in Madison Square Park and offered kissing couples the chance to be photographed with a 360-degree camera. Instead of more staged actors and TV ad copy, this time De Beers enabled couples to experience and remember a very special moment together. The brand created real moments—through the marketing itself.</p>
<p>There are some downsides to both of these branded experiences. First, there were a few comments on the T-Mobile sing-along that suggested the enjoyment of the event was weakened by the fact that it was organized by and for a brand. This cheapened a special human experience for some people.</p>
<p>Another complaint could be that <strong>both programs are difficult to scale up to replace the millions of eyeballs that are lost when TV or print dollars are shifted to expensive events</strong>. After all, how many people were in London on April 30? How many Big Mac buyers will get to Piccadilly Circus this summer? There&#8217;s no easy answer to this complaint, but I believe such events can be very effective. First, they generate a significant amount of sharing through photos on personal networks—in effect breaking through the clutter with a trusted endorsement. The YouTube video above already has more than 200,000 views, and imagine the PR coverage that comes from taking over a global city like this. Second, I believe it can succeed by winning lifetime loyalty from a core group of consumers, rather than spreading interruption across millions of eyeballs and hoping some tiny percentage actually buys your brand (only because they were unconsciously seeded).</p>
<p>So here&#8217;s something to think about over the weekend: <strong>How is your <em>marketing </em>creating special, personal moments for your target consumers?</strong> Needless to say, 30 seconds of a canned message times a few million pairs of eyeballs won&#8217;t cut it.</p>
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