Posts Tagged ‘magazine’

How Magazines Are Becoming More Meaningful

Tuesday, February 9th, 2010

magazine

A little more than a week ago, I spoke as guest of Better Homes and Gardens to a group of marketers and media planners in New York City. For the weeks leading up to this presentation I had been collecting examples of how magazine publishers are adapting to the new world of digital content and meaningful advertising. What I discovered is that despite the predictions that the magazine business is fading, there actually is an incredible rebirth of the medium going on.

First let me call out that this breakfast at Better Homes and Gardens is itself an outstanding example of Marketing with Meaning. Along with my speech, the magazine brought in Robert Levy, who shared insights from his group’s most recent study of consumer habits and attitudes around new products. The magazine provided valuable, free content to the marketers that it works with—in a way, investing in their careers, rather than just giving them cheaper ad space. This is a lesson in B2B marketing that I wrote about several months ago here.

One of the most remarkable examples I discovered was the December 2009 issue of Food Network Magazine. As described in this article at Talk Back Media, much of the advertising in this issue offers added value content. For example, an ad for Hillshire Farm and Hamilton Beach had tear-out recipe cards, and an insert from Viva paper towels included tips for keeping the home clean. These are great examples of Meaningful Solutions.

I also dug into the archive for an example in which Wired magazine partnered with Xerox to create a limited number of magazines with actual subscribers’ faces on the covers. The experience was tied to an issue focused on digital personalization, and allowed Xerox to feature its new small-batch printing equipment. While it was a great opportunity for those who got their own covers, there were a lot of people like me who were disappointed because of the limited number Xerox made.

One of the great lessons here is that some of the best magazine marketing occurs when an advertiser dedicates a significant portion of their budget with the specific title and builds ideas together. This flies in the face of the traditional media approach, in which agencies come up with the ideas, and media buyers seek out many titles and the lowest possible ad rates. With a partnership, the magazines can bring much more creativity into the marketer’s business.

It reminds me of when I was launching the Mr. Clean AutoDry Car Wash business for P&G in 2003. I met with the leadership team of Motor Trend and we put together a deal in which we agreed to a year of back cover ads at a reasonable fee. In return, our product was used and reviewed by its editors, and received a “Motor Trend Approved” endorsement that we used on our package. This helped us get over the main barrier to purchase—that car guys would not believe our product actually allowed a car to dry without spots. I recall many discussion boards around the time of our marketing launch where guys said, “If the people at Motor Trend say it works, then I believe it.”

In the future, smart magazine publishers would be wise to insist that their advertisers be more meaningful, and consult with them to help them succeed. The reason is that the ads are part of the reading experience, and the more valuable the entire reading experience is, the more people will subscribe. It will take a publisher to show some guts for this to happen, though.

Although these examples show that meaningful marketing can find a home in magazines, it is interesting to wonder whether or not market shifts could make advertising a lot less important to content makers like this. Overall, advertising is a “necessary evil” to publishers. Their desire is to make a magazine that people love and choose to subscribe to. Advertising makes up for the difference between subscriptions and the cost to publish the magazine. But what if new devices such as Kindle and the iPad, and new payment schemes that allow a cost-per-article revenue model, end up making the quality of the content the driver of business? Imagine if magazine publishers could get rid of the advertising sales department and just make great content? It might seem like a long way off, but if I were starting a magazine today, I would try to figure out how to build a business that doesn’t even require an advertising model.

Philips Wins ‘Advertising As Service’ Award

Tuesday, May 26th, 2009

For the past two weeks, Advertising Age has been sharing case studies that have come out of the annual Festival of Media Awards. Last week I hammered award-winner Gatorade, which was praised by the awards jury but managed to offend gamers. But this week I’m happy to praise Philips, which found a way to add value to China’s crowded hospitals.

For more than three years, Philips has stuck with a campaign that has meaningful marketing written all over it. Dubbed “Sense and Simplicity,” Philips is investing its marketing dollars across the board to save time for and sanity of its consumers, thus earning brand respect and product interest. The campaign first got recognition when Philips paid magazines $2 million to remove the annoying subscription cards from magazines for a month and allow readers to flip straight from the cover to the table of contents. The company also has paid for free access to paid areas of ESPN.com and WSJ.com, and it bought up blocks of commercials on shows such as 60 Minutes and gave the time back to programmers.

The company later created a service called Philips Simplicity Concierge that answers texted questions from travelers in major cities. According to a 2007 article in The New York Times, Philips committed about 25% of its advertising budget to such value-added efforts.

Now Philips has applied the campaign to its medical-products business in China with a very compelling solution to the country’s notoriously crowded hospitals, where people can wait three hours to see a physician. Philips created and installed terminals in 10 major hospitals where patients can enter their phone number to reserve their place in line and get a text message when they are near the front of the line. This simple but effective tool is used by 125 people per day. In a second effort, Philips teamed up with the Public Health Bureau to drive awareness of the country’s system of smaller, newer health clinics as an alternative to hospitals. According to research from Philips, these efforts are saving the equivalent of 156 years in total waiting time per year.

What I love most about this campaign as a Marketing with Meaning case study is that it shows a killer B2B campaign. Yep, although all benefits go to consumers, the company’s efforts are actually completely targeted at the hospitals and clinics that purchase Philips MRI, ultrasound, and other products. The brand’s waiting-room texting kiosks and campaign to drive patients to community clinics are both clearly benefits to the hospitals they sell devices to. And at a time when healthcare costs are under extreme pressure around the world, these added-value services help Philips drive loyalty with hospital administrators.

Meanwhile, of course, Philips is able to deliver a valuable service to its consumer-products target market at a very meaningful time. The brand is seen as a hero when people are under stress and worried about their health. And when the time comes to look at big-screen TVs or DVD players, that positive brand experience can have a big impact on the bottom line.