Posts Tagged ‘visa’

MasterCard App Begins to Deliver on ‘Priceless’

Friday, July 31st, 2009

For as long as I can remember, credit-card marketing has been stuck an endless cycle of equity advertising. It’s a story we see in categories as diverse as automobiles, beer, and life insurance: When there is little innovation and lack of differentiation among major brands in a category, their advertising agencies are called on to gin up something remarkable.

In credit cards, the pattern has held firm for years, and the result is an endless loop of ads that celebrate how much life can be enjoyed because of the convenience and buying power of credit. Visa recently moved from its “Life Takes Visa” campaign to the current “Go” work, which includes millions of dollars in celebrity endorsements (Michael Phelps), celebrity voice-overs (Morgan Freeman), and licensed music (Moody Blues). American Express has had “My Life, My Card.” And MasterCard has stuck with its own version, “Priceless,” for more than 12 years. But a few weeks ago MasterCard took one small step out of the pack with an iPhone app that finally does something “real” through meaningful marketing to deliver on its promises.

The MasterCard Priceless Picks app, a free download from iTunes, is a clever tool that recognizes your location and presents a 3-D map of various “Priceless Picks” in your area. Its use of the touch screen interface is excellent, and within seconds I was able to explore the city around me. Unknown people or bots have populated the maps with restaurants, bars, museums, and popular items on sale. A little clicking offers more information, and the chance to send to a friend, flag as improper, or get more details. I actually discovered two interesting places across the river from my office, a coffee shop called the Bean Haus (“best place for a snug cup of coffee”) and an ice cream shop called Sweet Tooth, which apparently has great homemade chocolate chip. The video below from MasterCard shows a few user examples:

As a MasterCard customer, I really appreciate that the brand is trying to actually deliver on its “Priceless” brand promise, and the choice of an iPhone app works because it is a tool that is truly integrated with our daily lives. In fact, this is the second iPhone app from MasterCard. A few months ago it launched an ATM Hunter that allows users to find ATMs near their location, and sort by preferences such as drive-thru and no service charge.

As a Meaningful Marketer, I love that MasterCard is carving off at least a small piece of its mammoth budget and adding value to its customers’ lives through marketing itself. While Visa dumps hundreds of millions of dollars into beautiful TV “film” that is aimed at brainwashing viewers into pulling its card out more often, MasterCard has given us something worth talking about and playing with, and it just might help us discover something new and “priceless” in our hometowns or travel destinations. This kind of marketing (rather than a pretty new ad campaign) actually has a chance of helping the brand differentiate in the credit-card category.

I do admit there are some bugs and bumps in this app. I would expect a lot more than a handful of flagged locations in downtown Cincinnati, for example. And some of the picks are pretty lame, such as “$13.99 Huggies or CVS/pharmacy infant formula.” In an Ad Age article about the app, marketing consultant Tom Anderson suggests that, “You only have one chance with an app like this. If users come to it and it smells like an ad, then it is an ad, and with no value added it will die quickly.”

I actually disagree that the MasterCard app has to be perfect out of the gate, as long as the company goes into the app with a plan to continually learn and improve. There is much to be learned from seeing thousands of actual users engaging with it and adding their own picks. Some features such as its partnership with ShopLocal (which likely supplied the questionable Huggies ad above) might just be temporary tools that help get a critical mass of content while people are just discovering the app. At worst, people who have a subpar experience will revisit the app sometime in the future when they are bored and give it another chance.

I’m rooting for MasterCard’s value-added app approach and plan to upload a few of my own Priceless Picks, while pulling out my own MasterCard more often.

Meaningless Sports Promotions – UPDATED

Sunday, July 27th, 2008

Seth Godin interrupted my weekend by forcing me to get an entry up about his brilliant lesson on sports marketing: Much of it is completely meaningless and unrelated to the brand, product, or service that sponsors it.

Godin specifically takes aim at State Farm and its sponsorship of Major League Baseball’s Home Run Derby. He makes the brilliant point that you could swap State Farm with Allstate and see no difference. Well, Allstate at least sounds better with “All Star,” but neither likely have an impact on anything other than general brand awareness. In other words, State Farm is admitting that its insurance is the same as everyone else’s – so it’s best to just make people think of State Farm first.

On the other hand, look what Nationwide insurance is doing. It created a marketing campaign called “Have the Talk” in which the brand is encouraging families to have difficult discussions in life. Examples include tough talks with teens and speaking with older parents about their living situation. At havethetalk.com, visitors can get coaching on breaking the ice and tackling tough issues. The consumer benefit is not explicitly tied to insurance. But Nationwide knows that a business issue with insurance is that many people who really should think about insurance are not doing so. By starting these conversations, Nationwide is kick-starting discussions that might help drive category growth, and drive brand affinity for Nationwide (rather than just boosting general brand name awareness).

Seth goes on to take a shot at one of the oft-ignored but real reasons that we marketers embrace sports sponsorships: We marketers love to personally be a part of them. He proposes a pretty tough test:

Here’s my number one fiduciary rule for big brand marketers: The executives involved in approving a sports or entertainment promotion should not be permitted to attend the event.”

I think this might be a little extreme, but it is something marketers should willingly confront. I’ll admit to being attracted to NASCAR sponsorships as a Brand Manager at P&G, and I gravitated to racing when I had a chance to market Mr. Clean AutoDry Car Wash (for the record, it worked, and we won a race). I’ve seen fellow marketers and clients fall much further under the spell of sports events. I’d rather not give examples – to protect the guilty.

At the end of the day, sports sponsorships can come to life in a meaningful way. One current example is what Visa is doing to stoke the passion of the Olympics. The brand is also adding value to visitors with an ATM locater and a downloadable tip guide. Further, Visa connects its brand emotionally through its sponsorship of the Paralympics in addition to the main show.

So the moral of the story is to make sure that your sports sponsorships are as meaningful to your consumer as they are to you….

UPDATE: Brandweek recently interviewed several marketers with MLB All-Star sponsorships.  Mark Gibson, Assistant VP of Advertising at State Farm spoke a great deal about how sports sponsorships help his company “break through the in the most media-congested marketplace that there is.”  He later praised sports sponsorships “because it is Tivo-proof.”  Net, Gibson and Allstate continue to seek eyeballs rather than provide meaningful marketing for their customers.